Quality Compliance Officer
Role Overview
This is a regional role, responsible for supporting quality improvement, compliance, and service user safety across multiple locations within the South East Region.
The postholder will play a key role in the creation, development, and embedding of a Quality Improvement and Compliance Strategy, ensuring adherence to regulatory standards across all services in the region. They will also support, develop, and enhance the principles and processes underpinning service user safety across all staff teams.
Working across a portfolio of services, this role will monitor and maintain regulatory compliance and internal governance throughout the South East Region, ensuring consistency, best practice, and continuous improvement.
The postholder will work collaboratively with the Director of Quality and Compliance, Registered Managers, Operations Managers, and wider staff teams across the region to deliver quality and service user safety outcomes through a robust auditing and improvement framework.
Key Responsibilities
- Completing regional dip-sampling audits of carer and client compliance records across multiple services, recording required actions in the Branch Action Plan within ACCESS Care Compliance.
- Reviewing action plan progression with Registered Managers and, where necessary, Operations Managers and the Director of Quality and Compliance across the region.
- Reporting audit findings in a clear and constructive format aligned with relevant regulatory standards, ensuring consistency across all regional services.
- Escalating concerns appropriately to ensure timely intervention and support, helping prevent harm and improve the quality and safety of care across the region.
- Maintaining awareness of the company’s Quality Assurance Policy, promoting and monitoring compliance across all allocated services.
- Monitoring quality and compliance across locations to ensure CQC requirements are met and all services achieve a minimum rating of “Good”.
- Acting as a regional representative of the organisation, liaising with external professionals, families, carers, and members of the public, and safeguarding the organisation’s reputation.
- Working in partnership with managers and external stakeholders across the region, acting as an ambassador who promotes the organisation’s values, ethos, and culture.
- Supporting the Director of Quality and Compliance to ensure all staff across the region hold relevant training and certification, and sharing this information with HR.
- Ensuring Registered Managers across the allocated services are compliant with all elements of health and safety checklists, audit requirements, and action plans.
Person Specification
Essential
- Experience in domiciliary care and extra care scheme processes at a level appropriate to the responsibilities of the post
- Good literacy and numeracy skills
- Strong presentation skills
- Computer literate
- Understanding of relevant legislation and regulatory requirements within domiciliary care, extra care schemes, and reablement services
- Administrative experience
Desirable
- Experience working in a quality role within a care-providing organisation
- Health and social care experience
Skills and Attributes
- Dedication and commitment
- Effective team player
- Strong written and verbal communication skills, with the ability to provide accurate and factual information
- Good administrative skills
- Strong planning, organisational, and time management skills
- Sound understanding of the principles of good care
- Ability to work under pressure
- Calm and patient approach
- Adaptability and ability to manage change
- Empathetic and understanding
- Flexible and reliable
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