Ticketing & Reservation Executive

Alkanaah International Tours and Travel has proudly served as the appointed General Sales Agent (GSA) for Saudia Airlines for many years. Saudia is a globally recognized carrier and is consistently ranked as a Five-Star Global Airline.

We are currently seeking a Ticketing & Reservation Executive to join our dynamic and customer-focused team.

Key Responsibilities:

• Manage customer bookings and walk-in inquiries, overseeing the complete ticketing process.
• Accurately handle reservations, confirmations, amendments, and cancellations for passengers.
• Respond to inquiries from passengers, travel agents, corporate clients, and BSPs via phone and email.
• Process reservations, mileage redemptions, ticket issuance, schedule changes, re-bookings, and re-issuance efficiently.
• Update and maintain customer profiles and frequent flyer member accounts.
• Communicate current promotions and assist customers with programme materials and forms.
• Address customer feedback and complaints, coordinating with backend support teams for resolution.
• Participate in strategic planning activities including needs analysis and budget input.
• Contribute to identifying new business opportunities and sales leads during team meetings.
• Coordinate logistics for ticket handling and related events.
• Stay updated on market trends, airline requirements, and industry developments.
• Perform additional duties as assigned by management to support operational efficiency and continuous improvement under the Quality Management System.

Job Requirements:

• Minimum of 2 years of relevant experience in reservations and ticketing, with a strong understanding of airfares and airline systems.
• Ability to work independently, maintain patience, and perform effectively under pressure.
• Strong team player with excellent interpersonal and communication skills.
• Proficient in air ticketing and Global Distribution System (GDS), particularly Amadeus.
• Preferred: Knowledge of the Sabre system and proficiency in Chinese (to communicate with Mandarin-speaking customers).

We invite dedicated and customer-focused professionals to join Alkanaah International Tours and Travel in representing one of the world’s leading airlines. If you are passionate about delivering exceptional service and eager to grow in a fast-paced, international environment, we would be delighted to hear from you.