At AliveDx, we empower diagnostic insights, transform patient care, and innovate for life. With over 30-years in in-vitro diagnostics, we put the health of patients first by creating innovative solutions designed for faster diagnostic results. Alba–– our blood bank reagents portfolio–– and MosaiQ®–– one of the first multiplexing and multimodality automated testing platforms––are designed to make labs more efficient and clinical decision-making more effective. Our journey started as Alba Bioscience, and later, Quotient. Today, as AliveDx, we innovate for life.
Field Application Specialist
AliveDx is seeking a Field Application Specialist to join our Commercial & Strategy team based in the UK. This is a full-time & permanent position.
YOUR MISSION
The AliveDx Field Application Specialist is highly skilled on the AliveDx systems and ensure 1st Level support to customers. The Field Application Specialist conducts AliveDx system on site commissioning, operational qualification and customer training. The incumbent conducts her/his role with the goal of achieving and maintaining highest customer satisfaction. The incumbent is also expected support product demonstrations and clinical evaluations if needed.
The position requires knowledge and working experience of autoimmunity testing in laboratory, with expertise in immunofluorescence assay (IFA) testing. The position also requires technical expertise in diagnostic instrument operation and training, applications troubleshooting, a working knowledge of project management principles and the ability to support sales activities.
This position requires on-call duties some up to one weekend per month.
Provide technical and applications support for AliveDx Autoimmunity solutions
Act as the technical expert and primary liaison for customers and internal stakeholders
Deliver customer demonstrations, product training, and application support. Support system installation, commissioning, qualification (IQ/OQ), and implementation activities
Troubleshoot technical and application issues, resolving first-line customer inquiries and escalating complex cases as required. Investigate customer complaints, document findings, and support complaint resolution in compliance with quality and regulatory requirements
Perform on-site customer visits, including product investigations, retesting activities, and performance qualification support
Collaborate with cross-functional teams on technical investigations, risk assessments, and continuous improvement initiatives
Contribute to the development of training materials and customer communications
Support commercial growth by identifying sales opportunities and maintaining strong customer relationships
Ensure all activities are conducted in accordance with GMP, GDP, and applicable regulatory requirements.
YOUR COMPETENCIES
- Bachelor's degree in Clinical Laboratory Sciences or equivalent
- Minimum 3 years' work experience as a laboratory technician in autoimmunity testing with expertise in IFA testing
- Experience and/or certification in regulatory environments such as CLIA, HIPAA, Safe-Harbor, GMP
- High degree of technical competence & confidence
Strong customer-facing and relationship-building skills, with a consultative approach focused on delivering an excellent customer experience
Excellent analytical and troubleshooting abilities, with a proactive, solution-oriented mindset and a strong sense of urgency
Effective verbal, written, and presentation skills, combined with the ability to work independently in a dynamic and fast-paced environment.
- Ability to travel - position is field based and requires travelling up to 50% of time, internationally
WHAT WE OFFER
An exciting opportunity to join a growing company at the forefront of diagnostic innovation
A supportive and international environment that encourages learning, collaboration, and professional growth
Flexible working arrangements, where applicable, and a comprehensive range of employee benefits.
As part of our recruitment process, an AI-powered tool may be used to assist in the triage of applications. However, our HR team decides upon any selection or rejection.
AliveDx is an equal opportunity employer and welcomes applications from all qualified individuals regardless of nationality, sex, disability, religion/belief, sexual orientation or age. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on competences, performance and business needs.
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Field Applicaiton Specialist in Penicuik employer: AliveDx
At AliveDx, we pride ourselves on being an exceptional employer, offering a dynamic and innovative work environment that prioritises patient care and employee growth. Located near Edinburgh, our facility fosters a culture of collaboration and continuous improvement, providing employees with opportunities to develop their skills while enjoying a flexible working atmosphere and a comprehensive benefits package, including private medical cover and additional annual leave. Join us in making a meaningful impact in the field of diagnostics and be part of a team that values your contributions and encourages your passion for innovation.
