At a Glance
- Tasks: Provide technical support and training for innovative diagnostic solutions.
- Company: Join AliveDx, a leader in diagnostic innovation with a patient-first approach.
- Benefits: Flexible working arrangements, comprehensive benefits, and opportunities for professional growth.
- Other info: Dynamic role with international travel and a supportive, collaborative environment.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology.
- Qualifications: Bachelor's degree in Clinical Laboratory Sciences and experience in autoimmunity testing.
The predicted salary is between 44550 - 54450 £ per year.
At AliveDx, we empower diagnostic insights, transform patient care, and innovate for life. With over 30 years in in-vitro diagnostics, we put the health of patients first by creating innovative solutions designed for faster diagnostic results. Alba – our blood bank reagents portfolio – and MosaiQ® – one of the first multiplexing and multimodality automated testing platforms – are designed to make labs more efficient and clinical decision-making more effective. Our journey started as Alba Bioscience, and later, Quotient. Today, as AliveDx, we innovate for life.
AliveDx is seeking a Field Application Specialist to join our Commercial & Strategy team based in the UK. This is a full-time & permanent position.
YOUR MISSION
The AliveDx Field Application Specialist is highly skilled on the AliveDx systems and ensures 1st Level support to customers. The Field Application Specialist conducts AliveDx system on-site commissioning, operational qualification, and customer training. The incumbent conducts her/his role with the goal of achieving and maintaining the highest customer satisfaction. The incumbent is also expected to support product demonstrations and clinical evaluations if needed.
The position requires knowledge and working experience of autoimmunity testing in the laboratory, with expertise in immunofluorescence assay (IFA) testing. The position also requires technical expertise in diagnostic instrument operation and training, applications troubleshooting, a working knowledge of project management principles, and the ability to support sales activities. This position requires on-call duties some up to one weekend per month.
As part of this team, your main responsibilities will include:
- Provide technical and applications support for AliveDx Autoimmunity solutions
- Act as the technical expert and primary liaison for customers and internal stakeholders
- Deliver customer demonstrations, product training, and application support
- Support system installation, commissioning, qualification (IQ/OQ), and implementation activities
- Troubleshoot technical and application issues, resolving first-line customer inquiries and escalating complex cases as required
- Investigate customer complaints, document findings, and support complaint resolution in compliance with quality and regulatory requirements
- Perform on-site customer visits, including product investigations, retesting activities, and performance qualification support
- Collaborate with cross-functional teams on technical investigations, risk assessments, and continuous improvement initiatives
- Contribute to the development of training materials and customer communications
- Support commercial growth by identifying sales opportunities and maintaining strong customer relationships
- Ensure all activities are conducted in accordance with GMP, GDP, and applicable regulatory requirements
YOUR COMPETENCIES
- Bachelor's degree in Clinical Laboratory Sciences or equivalent
- Minimum 3 years' work experience as a laboratory technician in autoimmunity testing with expertise in IFA testing
- Experience and/or certification in regulatory environments such as CLIA, HIPAA, Safe-Harbor, GMP
- High degree of technical competence & confidence
- Strong customer-facing and relationship-building skills, with a consultative approach focused on delivering an excellent customer experience
- Excellent analytical and troubleshooting abilities, with a proactive, solution-oriented mindset and a strong sense of urgency
- Effective verbal, written, and presentation skills, combined with the ability to work independently in a dynamic and fast-paced environment
- Ability to travel - position is field-based and requires travelling up to 50% of time, internationally
- Fluent in English
WHAT WE OFFER
- An exciting opportunity to join a growing company at the forefront of diagnostic innovation
- A supportive and international environment that encourages learning, collaboration, and professional growth
- Flexible working arrangements, where applicable, and a comprehensive range of employee benefits
Interested? We invite you to send your application, including your resume and any other relevant documents. We look forward to exploring your potential contributions to AliveDx.
As part of our recruitment process, an AI-powered tool may be used to assist in the triage of applications. However, our HR team decides upon any selection or rejection. AliveDx is an equal opportunity employer and welcomes applications from all qualified individuals regardless of nationality, sex, disability, religion/belief, sexual orientation, or age. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on competences, performance, and business needs.
Field Applicaiton Specialist employer: AliveDx
At AliveDx, we pride ourselves on being an exceptional employer, offering a dynamic and innovative work environment that prioritises patient care and employee growth. Located near Edinburgh, our facility fosters a culture of collaboration and continuous improvement, providing employees with opportunities to develop their skills while enjoying a flexible working atmosphere and a comprehensive benefits package, including private medical cover and additional annual leave. Join us in making a meaningful impact in the field of diagnostics and be part of a team that values your contributions and encourages your passion for innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Field Applicaiton Specialist
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like AliveDx.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at AliveDx.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like AliveDx, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Field Applicaiton Specialist
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at AliveDx.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at AliveDx.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to AliveDx. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at AliveDx. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at AliveDx
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research AliveDx’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
