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- Tasks: Support customers by installing, troubleshooting, and training on heart health tech.
- Company: Join AliveCor, a leader in heart health innovation, making a real difference in lives.
- Benefits: Enjoy flexible working hours, remote options, and the chance to save lives daily.
- Why this job: Be part of a mission-driven team that empowers people with vital heart health information.
- Qualifications: BA in software engineering and 5+ years in technical customer support required.
- Other info: Opportunity for travel and after-hours support; continuous learning encouraged.
The predicted salary is between 36000 - 60000 £ per year.
Why join AliveCor?
At AliveCor, we imagine a healthier world powered by access to personalized intelligent information. Heart disease kills more people than anything else in the western world, including all cancers combined. We\’re on a mission to be the world’s heart health partner by enabling access to quality heart care for everyone. AliveCor has pioneered over-the-counter medical EKG devices and continues to lead the way in empowering consumers and patients to take care of their heart. Using our FDA-cleared medical-grade hardware and software, hundreds of thousands of users have taken more than 100-million heart health measurements, and counting.
Our vibrant team of people are attracted to AliveCor because they want to build something meaningful and AliveCor delivers every day, customers tell us that we’ve saved lives. Join us in our mission!
Job Duties and Responsibilities:
- Installing, configuring, and maintaining equipment and systems
- Troubleshooting and repairing technical problems
- Providing training to customers on the proper use of equipment and systems
- Updating and maintaining records of equipment, software, and other relevant information
- Responding to customer inquiries and service requests in a timely and professional manner
- Coordinating with other teams to ensure timely resolution of technical issues
- Work closely with the sales team to align technical solutions with customer requirements, support sales strategies, and contribute to business growth by identifying technical opportunities and feedback for product improvement. Serve as a bridge between technical product development and client-facing activities
A Sales Engineer must have a strong technical background and excellent problem-solving skills, as well as good communication and customer service abilities. They should also be able to work independently and be flexible with their schedules, as they may need to travel to customer sites and be available for after-hours support.
Role Qualifications:
- BA in software engineering or related field
- 5+ years of experience in customer service positions involving technical support
- Strong technical knowledge of hardware, software, and networking systems
- Experience with troubleshooting and problem-solving technical issues
- Excellent, speaking, writing, and interpersonal skills when working with customers
- Demonstrate strong problem-solving abilities and critical thinking
- Ability to work independently and remotely, as+ well as part of a team
- Flexibility to work outside of normal business hours, including evenings and weekends
- Familiarity with relevant industry regulations and standards
- Willingness to continuously learn and stay up-to-date with new technologies and products
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Sales Engineer – Technical Support (Based in Eastern or Southern Europe) employer: AliveCor, Inc.
Contact Detail:
AliveCor, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Engineer – Technical Support (Based in Eastern or Southern Europe)
✨Tip Number 1
Familiarise yourself with AliveCor's products and services. Understanding their EKG devices and how they empower users will help you articulate your passion for the company's mission during interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and the specific skills that are valued, which can give you an edge in your application.
✨Tip Number 3
Prepare to discuss real-world examples of your technical support experience. Be ready to share specific instances where you've successfully resolved issues or improved customer satisfaction, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Stay updated on industry trends and regulations related to heart health technology. Showing that you are knowledgeable about the latest advancements can set you apart as a candidate who is genuinely interested in the field.
We think you need these skills to ace Sales Engineer – Technical Support (Based in Eastern or Southern Europe)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Sales Engineer position at AliveCor. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support and customer service. Emphasise your problem-solving skills and any specific technical knowledge that aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for heart health and how you can contribute to AliveCor's mission. Mention specific experiences that demonstrate your ability to bridge technical solutions with customer needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at AliveCor, Inc.
✨Showcase Your Technical Skills
Make sure to highlight your technical background during the interview. Be prepared to discuss specific hardware, software, and networking systems you have experience with, as well as any troubleshooting scenarios you've successfully navigated.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your critical thinking and problem-solving skills.
✨Communicate Effectively
Since this role involves customer interaction, practice articulating complex technical concepts in a simple manner. Good communication is key, so be ready to demonstrate your interpersonal skills and how you handle customer inquiries.
✨Research AliveCor's Mission
Familiarise yourself with AliveCor's mission and products. Understanding their commitment to heart health will help you align your answers with their values and show your genuine interest in contributing to their goals.