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- Tasks: Lead a new client partnership and build a high-performing team in field marketing.
- Company: Join a leading agency working with iconic global FMCG brands.
- Benefits: Enjoy a competitive salary, car allowance, performance bonus, and flexible working options.
- Why this job: Shape a prestigious account from day one in a supportive, agile culture.
- Qualifications: Experience in field marketing or FMCG management is essential.
- Other info: Home-based role with national travel; must have a UK driving licence.
The predicted salary is between 32000 - 42000 £ per year.
Customer Success Manager / Account Manager Field Marketing Services Agency – working with a Global Brand Salary c£40,000 (flexible for the right candidate to £50,000) + 10% bonus & 6k Car allowance My client is proud to announce that they have won a national field marketing contract with a leading global brand, home to some of the world’s most loved food brands. They are now searching for an experienced account lead to take ownership of this new client partnership and build a brand new high performing team from the ground up. This is a rare opportunity to step into a prestigious account from day one, following a transition from the great work from the previous agency. My client will be recruiting an entirely fresh field team giving you opportunity to the shape performance standards from the start. About the role As Customer Success Manager, you will lead the strategic, commercial, and operational delivery of the account. This role goes beyond client management, it’s about shaping executional excellence, driving value, and enabling one of the world’s most iconic FMCG portfolios to shine in store. Your Key Responsibilities * Lead and execute a strategic vision that amplifies performance, value, and results for the client. * Serve as the senior account lead, building trusted, high level client relationships. * Use commercial insight and field marketing experience to shape delivery, spot opportunities, and drive growth. * Manage a field team to deliver KPIs and service excellence, backed by data and insight. * Take full responsibility for performance reporting, financial planning, and operational effectiveness. * Identify and secure added value opportunities that grow the account’s commercial potential. You Bring the Experience. To thrive in this role, you must have held a managerial role within field marketing or FMCG. You will need to bring: * Proven commercial acumen balancing performance, satisfaction, and profitability. * Field-first experience, you know what retail brilliance looks like and how to make it happen. * A confident, client facing leadership style, relationship led, and results focused. * Strategic thinking paired with sharp executional awareness. * A deep understanding of FMCG and premium retail environments, ideally including alcohol or lifestyle brands. Location & Requirements This is a home-based role with national travel as needed. You must have a full UK driving licence and have access to your own vehicle. Regular travel to the client’s West London office will be required, you can be based anywhere in England as long as you are happy to make this commute when required. This is a rare opportunity to shape a prestigious client partnership from day one. * A performance-driven, agile, and supportive culture * Opportunities to grow and lead at pace. * A team of experts who take pride in doing things differently and doing them well. * You’ll receive a competitive salary, monthly car allowance, performance bonus, and a comprehensive benefits package. We support flexible working and welcome conversations about what you need to succeed
Customer Success Manager - FMCG Brand employer: Alison Fox Recruitment
Contact Detail:
Alison Fox Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - FMCG Brand
✨Tip Number 1
Research the FMCG brand you'll be working with. Understand their products, values, and market position. This knowledge will help you build a strong rapport with the client and demonstrate your commitment to their success.
✨Tip Number 2
Network within the field marketing industry. Attend relevant events or webinars where you can meet professionals who have experience in FMCG. Building these connections can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to showcase your leadership skills. Think of examples from your past experiences where you've successfully managed teams or projects. Being able to articulate your approach to team building and performance management will set you apart.
✨Tip Number 4
Familiarise yourself with key performance indicators (KPIs) relevant to the FMCG sector. Understanding how to measure success in this field will not only help you in the role but also impress during discussions with the hiring team.
We think you need these skills to ace Customer Success Manager - FMCG Brand
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field marketing and account management. Emphasise your achievements in previous roles, particularly those that demonstrate your commercial acumen and leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the FMCG sector and your strategic thinking abilities. Mention specific examples of how you've driven performance and built client relationships in past roles.
Highlight Relevant Skills: In your application, clearly outline your skills that align with the job description, such as team management, performance reporting, and financial planning. Use keywords from the job listing to ensure your application stands out.
Showcase Your Passion for FMCG: Demonstrate your enthusiasm for the FMCG industry and the specific brands you would be working with. Mention any relevant knowledge or experience with premium retail environments, especially if it includes alcohol or lifestyle brands.
How to prepare for a job interview at Alison Fox Recruitment
✨Showcase Your Leadership Skills
As a Customer Success Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed teams in the past, focusing on your leadership style and how it has driven results.
✨Understand the FMCG Landscape
Make sure you have a solid grasp of the FMCG sector, particularly the brand you'll be working with. Research their products, market position, and recent campaigns to show your enthusiasm and knowledge during the interview.
✨Highlight Your Commercial Acumen
Be ready to discuss how you've balanced performance, satisfaction, and profitability in previous roles. Use specific metrics or examples to illustrate your commercial insight and how it can benefit the new client partnership.
✨Prepare for Client Relationship Questions
Since building trusted client relationships is key, think about how you've developed strong partnerships in the past. Prepare to share stories that highlight your client-facing skills and how you've navigated challenges to achieve success.
