At a Glance
- Tasks: Administer and enhance the ServiceNow platform to improve service delivery.
- Company: Join Alimentiv, a global CRO focused on advancing GI therapies.
- Benefits: Enjoy flexible hours, education reimbursement, and remote work allowances.
- Other info: Be part of a diverse team committed to meaningful work and continuous improvement.
- Why this job: Make a real impact in healthcare while developing your tech skills.
- Qualifications: 4-6 years of experience with ServiceNow and strong problem-solving skills.
The predicted salary is between 78000 - 130000 £ per year.
Service Now Platform Specialist
Alimentiv is a global CRO with a singular focus: advancing therapies for patients with gastrointestinal diseases.
GI is our WHY and for more than 30 years that purpose has driven our scientific rigour, operational excellence, and deep therapeutic expertise, including supporting more than 70% of IBD compounds in development.
We operate as a private, profit-with-purpose company, channeling our commercial success back into scientific research, technology, and our people.
With approximately 700 people across multiple countries and three service lines, we are growing deliberately, and the capability of our leaders and our organization is central to how we get there.
If you want to do meaningful work, build something real, and invest back in research that changes lives - we want to meet you!
Job Overview
Alimentiv is seeking a Service Now Platform Specialist to support the administration, configuration, development, and continuous improvement of our Service Now platform.
This role will be responsible for maintaining and enhancing existing IT Service Management (ITSM) capabilities while supporting future platform expansion, workflow automation, reporting, and integrations.
Working closely with the Service Now Platform Owner, business stakeholders, project teams, and external partners, the successful candidate will help deliver scalable, secure, and efficient platform solutions that support business needs and improve service delivery across the organization.
Key Responsibilities
- Administer and maintain the Service Now platform, including user and group management, system configuration, performance monitoring, and troubleshooting.
- Manage platform upgrades, patches, and configuration changes to ensure system stability, security, and reliability.
- Configure and develop Service Now modules, workflows, forms, and automations using Java Script and Service Now APIs.
- Translate business requirements into scalable technical solutions aligned with platform standards and organizational needs.
- Develop and maintain reports, dashboards, and integrations to improve visibility into service delivery and platform performance.
- Support the onboarding of new services and business functions onto the Service Now platform, including requirements gathering and workflow configuration.
- Identify and implement continuous improvement opportunities to enhance platform functionality, service management processes, and operational efficiency.
- Manage platform security, role-based access controls, data permissions, and governance practices to support compliance and data integrity.
- Develop and maintain integrations between Service Now and other enterprise systems to ensure accurate and reliable data exchange.
- Collaborate with internal stakeholders, vendors, and implementation partners to support platform enhancements, technical solutions, and future expansion initiatives.
Skills & Qualifications
- 4-6 years of related professional experience, including 3-5 years of hands-on Service Now administration and configuration experience.
- Service Now Certified System Administrator (CSA) certification is required.
- Post-secondary certificate or diploma in a relevant discipline, or an equivalent combination of education and experience.
- Strong knowledge of IT Service Management (ITSM) principles, processes, and best practices.
- Hands-on experience with Service Now platform configuration, customization, workflow automation, reporting, security, and integrations.
- Working knowledge of Java Script and Service Now APIs for developing and configuring platform solutions.
- Experience supporting platform administration, access management, troubleshooting, and system maintenance.
- Strong analytical and problem-solving skills, with the ability to translate business requirements into scalable technical solutions.
- Strong written, verbal, and interpersonal communication skills, with the ability to collaborate effectively with business stakeholders, technical teams, and external vendors.
- Ability to manage multiple priorities, work independently, and contribute to cross-functional projects and continuous improvement initiatives.
What We Offer
- In addition, as an Alimentiv Employee, you’re also eligible for the following programs:
- Education Reimbursement program for full-time employees
- Monthly Cell Phone and Remote Work Allowance (dependent on role eligibility)
- One time office setup allowance (can be used to purchase a scanner/printer, extra monitor, office furniture, etc.)
• Working while visiting program - up to 4 weeks per year!
- Flexible Summer Hours Program from May - September
- Employee referral incentive - we know great people know other great people, and we think that warrants recognition!
- Full-time employees also become beneficiaries of the Alimentiv Trust after one year of employment, and permanent members after 5 years of employment
- Optional formal mentorship program (Alimentorship); country/region annual social events in person; leadership development programs for people leaders in accordance with your seniority; social committee and several other optional initiatives designed to support you in feeling like part of the Alimentiv team!
Additional benefits may be available depending on the country of employment and are subject to local policies and eligibility.
- Our Services
- End-to-end GI clinical trial services, from protocol design through submission support
- Central medical imaging management and endoscopic reading
- Precision medicine and biomarker solutions
- Real-world evidence and clinical consulting
- Histopathology and lab services through Acela Bio
- Equal Opportunity and Accessibility
Alimentiv is committed to building a diverse, inclusive and respectful workplace.
We are an equal opportunity employer and consider all qualified applicants for employment without regard to race, colour, ethnicity, national origin, religion or belief, sex, gender identity or expression, sexual orientation, age, marital or family status, disability, or any other characteristic protected by applicable law.
Accommodations are available upon request for persons with disabilities throughout the recruitment and selection process. Requests can be directed to recruitment@alimentiv. com.
Compensation details: 78000-130000 Yearly Salary
#J-18808-Ljbffr
Servicenow Platform Specialist employer: Alimentiv
At Alimentiv, we pride ourselves on being an exceptional employer, offering a collaborative and innovative work culture that empowers our employees to thrive. As a Senior Proposal Specialist, you will have the opportunity to work closely with clinical experts and contribute to high-stakes projects, all while benefiting from continuous professional development and a supportive environment. Located in a vibrant area, we provide unique advantages such as flexible working arrangements and a commitment to employee well-being, making us a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Servicenow Platform Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Alimentiv values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Alimentiv might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Alimentiv!
✨Direct Apply to Alimentiv
Let's not forget to apply directly through the Alimentiv website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Servicenow Platform Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Alimentiv.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Alimentiv. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Alimentiv
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
