Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with parts inquiries and provide technical support.
- Company: Reputable garden machinery distribution company in Swindon.
- Benefits: Full training provided, career progression opportunities, and a supportive team.
- Why this job: Join a growing team and make a difference in customer service.
- Qualifications: Customer service experience preferred; technical background is a plus.
- Other info: Dynamic work environment with alternating shifts for flexibility.
The predicted salary is between 24000 - 36000 £ per year.
We are searching for a Parts & Aftersales advisor to join a growing team at a reputable garden machinery distribution company based in Swindon. This role will start following a successful interview. For the successful candidate in this field, there are progression opportunities within the department. This role will suit candidates looking for a new career path with previous experience in customer service/parts advising. Full training is provided in this position. A technical background in small engines, lawn equipment or mechanics is preferred but not essential.
Key Responsibilities:
- Assist customers over the phone and online with parts inquiries.
- Identify and recommend the correct parts based on customer needs.
- Provide technical support and troubleshooting assistance.
- Upsell additional products and services when appropriate.
- Handle customer complaints and returns professionally.
- Prepare invoices, quotes, and purchase orders.
- Coordinate with suppliers and service technicians for part orders.
Requirements:
- Experience in lawnmower, garden machinery, or automotive parts sales (preferred/not essential).
- Excellent communication and customer service skills.
- Ability to use parts lookup software and online catalogues.
- Basic computer skills (MS Office).
- Strong attention to detail and problem-solving skills.
Pay and Hours:
Monday to Friday working alternating shifts. Week 1 – 08:00-16:30, Week 2 08:30-17:00.
To register your interest in this role, apply now or call 01793 512635 and speak to our Swindon team.
Parts Advisor in Swindon employer: Aligra Swindon
Contact Detail:
Aligra Swindon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Swindon
✨Tip Number 1
Get to know the company before your interview! Research their products and services, especially in garden machinery. This will help us show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since this role involves assisting customers over the phone and online, we should be prepared to demonstrate our ability to explain technical details clearly and confidently.
✨Tip Number 3
Think about how you can upsell! Come up with examples of how you could recommend additional products or services based on customer needs. This shows initiative and a sales mindset, which is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Parts Advisor in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service or parts advising. We want to see how your skills match the role, so don’t be shy about showcasing your background in lawnmowers or garden machinery!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Parts Advisor role and how your previous experiences make you a great fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since this role involves assisting customers over the phone and online, make sure your application reflects your excellent communication skills. We want to see examples of how you've successfully handled customer inquiries or complaints in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team. Don’t miss out on this opportunity!
How to prepare for a job interview at Aligra Swindon
✨Know Your Parts
Familiarise yourself with common garden machinery parts and their functions. Even if you don’t have a technical background, showing that you’ve done your homework on parts and how they work will impress the interviewers.
✨Customer Service Focus
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled inquiries or complaints, as this role heavily relies on communication skills and problem-solving.
✨Practice Technical Questions
While full technical knowledge isn’t essential, be ready to answer questions about troubleshooting and recommending parts. Brush up on basic mechanics and think of scenarios where you might need to assist a customer with a technical issue.
✨Show Enthusiasm for Learning
Since full training is provided, express your eagerness to learn and grow within the company. Highlight any previous experiences where you adapted quickly to new roles or technologies, showcasing your willingness to develop in the parts advising field.
