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- Tasks: Provide top-notch support for laptops, desktops, and other tech in a fast-paced environment.
- Company: Join a leading logistics company with a focus on innovation and collaboration.
- Benefits: Enjoy a competitive salary, professional development, and a supportive workplace culture.
- Why this job: Make a real impact while developing your technical skills in diverse IT environments.
- Qualifications: Computer science qualification or equivalent experience, strong communication, and problem-solving skills.
- Other info: Exciting career progression opportunities in a dynamic and inclusive team.
The predicted salary is between 28800 - 43200 £ per year.
Are you an experienced IT professional eager to support cutting-edge technology in a fast-paced, global logistics environment? This role offers excellent career progression, a collaborative culture, and opportunities to develop your technical skills across diverse IT environments. In this role you will be responsible for providing first and second level support for end device equipment (laptops, desktops, printers, barcode scanners), as well as implementing standards as established by the system and network engineering teams in relation to planning and supporting the site.
Why you'll love this role:
- Competitive salary of £36,000–£37,000 pro rata with a 6-month fixed term contract
- A supportive, inclusive workplace culture that values your growth
- Opportunities for professional development and industry certifications
- Exposure to diverse IT environments including desktop, network, and server support
- Work alongside passionate teams driving innovation in logistics technology
Key responsibilities include:
- Deliver first and second level support for laptops, desktops, printers, barcode scanners, and mobile devices
- Assist System and Network Engineering teams with diagnostics, documentation, and troubleshooting of desktops, WAN, LAN, and servers
- Participate in a global on-call rotation, responding within 10 minutes to ensure minimal downtime
- Support change, incident, and problem management processes, escalating issues to appropriate teams as necessary
- Provide onsite support during new site launches and hardware refresh projects
- Create/update work instructions for new tasks or as the steps for existing tasks are modified, ensuring all documentation is in the proper format and is stored in the location identified by the TSS team lead
What we're looking for:
- A computer science qualification or equivalent technical training and certifications
- The ability to work within a busy environment with a positive approach and maintain a high degree of confidentiality
- Strong communication skills, able to liaise effectively with IT colleagues, business leaders, and auditors
- Excellent organisational skills with a keen eye for detail and a methodical approach to problem-solving
- Solid understanding of desktop hardware, operating systems, networks, and server environments
- Motivated to take your career to the next level within a forward-thinking company
Technical Support Specialist in Coventry employer: Aligra Hinckley
Contact Detail:
Aligra Hinckley Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in Coventry
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common technical support scenarios. Think about how you'd troubleshoot specific issues with laptops or networks. We recommend role-playing with a friend to build your confidence!
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal website where you can highlight your technical projects and achievements. This gives potential employers a tangible way to see what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Support Specialist in Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant IT experience and skills. We want to see how your background aligns with the Technical Support Specialist role, so don’t be shy about showcasing your expertise in desktop hardware, networks, and troubleshooting.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. We love seeing candidates who are passionate about technology and eager to support our innovative logistics environment.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We’re looking for someone who can think on their feet and provide effective solutions, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Aligra Hinckley
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop hardware, operating systems, and networks. Be ready to discuss specific technologies you've worked with, as well as any troubleshooting experiences. This will show that you're not just familiar with the basics but can handle the technical challenges of the role.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through common IT support scenarios. For example, how would you handle a printer that won’t connect? Practising these scenarios will help you articulate your thought process and demonstrate your problem-solving skills during the interview.
✨Show Off Your Communication Skills
Since you'll be liaising with various teams, it's crucial to showcase your communication abilities. Practice explaining technical concepts in simple terms, as if you were talking to someone without an IT background. This will highlight your ability to bridge the gap between tech and non-tech colleagues.
✨Be Ready for On-Call Questions
Given the global on-call rotation, be prepared to discuss how you would manage stress and prioritise tasks during high-pressure situations. Think about examples from your past where you successfully handled urgent issues and how you ensured minimal downtime.