At a Glance
- Tasks: Design and optimise customer support tasks for seamless service delivery.
- Company: Join Alignerr, a forward-thinking company focused on customer success.
- Benefits: Flexible remote work, competitive hourly pay, and the chance to shape support processes.
- Other info: Fully remote role with opportunities for professional growth.
- Why this job: Make a real difference in customer experiences while working from anywhere.
- Qualifications: Experience in customer support or success with strong analytical skills.
The predicted salary is between 15 - 20 £ per hour.
Alignerr is seeking a Task Author for Customer Support / Success to design end-to-end support triage tasks, including ticket review, account checks, runbook lookups and fix vs. escalate decisions.
You will craft objective rubrics and verifiable criteria to measure routing accuracy.
The role is fully remote as an hourly contract, open to experienced support engineers and customer success professionals across the UK.
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Remote Customer Support Task Architect (Contract) employer: Alignerr
Alignerr is an exceptional employer that champions innovation in healthcare through AI, offering a dynamic remote work environment that fosters collaboration and creativity. Employees benefit from a culture of continuous learning and professional development, with ample opportunities to grow within the organisation while contributing to groundbreaking projects that have a real impact on clinical research. Join us to be part of a forward-thinking team dedicated to transforming healthcare for the better.
