Customer Service Specialist

As a Customer Serice Representative, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and in addition effectively educate customers in each interaction acting on the root of the problem and provide effective and efficient support to customer’s inquiries., * Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel

• Act as the voice of the customer by providing ideas and suggestions to improve the overall business, improve customer experience and/or specific customer inquiries

• Be a trusted advisor to internal and external customers regarding all kinds of (operational) topics

• Be alert to trends in requests and issues reported by customers

• Work closely with the commercial organization to ensure high customer satisfaction and smooth end to end process execution

• Provide input to Customer Success Manager/ Supervisor regarding training needs and quality development; assist with development and presentation of information and training when needed

• Document information in the company’s database(s) about each contact you handle following defined parameters

• Contribute ideas to improve productivity and customer experience and participate in activities and projects designed to improve customer satisfaction and business performance

• university degree or equivalent working experience

• 1-3 years’ work experience in a customer-based environment

• strong interpersonal, listening and persuasive communication skills to give the best advice to our customers

• willingness to learn

• good team player, dynamic, optimistic, accurate, result oriented

Sound like a good fit?

Working hours are 08.30 – 17.30 (including a 1 hour break); one week per month you will be asked to work 08.00 -17.00 . We have a hybrid work approach where you will be required to be in the office 3 days per week.