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For Companies At a Glance
- Tasks: Manage customer payments and resolve disputes while supporting internal teams.
- Company: Join Align Technology, a leader in innovative dental solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a critical team that drives business performance and customer satisfaction.
- Qualifications: Bachelor's degree in Finance and 4 years of Order to Cash experience required.
- Other info: Remote work options available; must have a valid EU work permit.
The predicted salary is between 28800 - 43200 £ per year.
About this opportunity
Credit and Collections is one of our critical teams at the company and we are looking for a Credit and Collection colleague who will perform internal, as well as external, order to cash activities to provide operational/business support to external and internal customers for the company's products and services. One of the main responsibilities of this role is to mitigate the given Credit Risk for Align Technology whilst enabling optimum business performance, within Align Technology's Global Policies and within the set parameters of Align's Values. Working together with regional Sales, Customer Success and Business Operations Teams in Poland, the regional EMEA HQ in Switzerland and the Global Shared Service Centre in Costa Rica, you will also analyze operational processes, establish escalation procedures and identify opportunities for service delivery improvements.
In this role, you will…
- Secure on-time Customer payments and provide them with requested documents
- Facilitate the identification and resolution of any customer disputes
- Handle incoming and outgoing calls (internal as well as external)
- Daily contact with regional Credit Collection Teams and SSC Costa Rica
- Identify held orders and take appropriate actions and follow up
- Manage the credit limit exceeded process in accordance with Global Credit Policy
- Allocate and clarify payments and perform account reconciliations when required
- Pro-actively manage the pre-due, dunning and overdue processes
- Run complex reports and provide in depth analysis to the relevant stakeholders
- Analyze and follow up Payment Plans
- Monthly analysis of the bad debt provision
- Liaise with the third-party collection agency
In this role, you’ll need …
- Bachelor's degree in Finance and/or Order to Cash experience (minimum 4 years)
- Excellent written and verbal communications skills in English
- Strong and efficient communication and problem-solving skills
- Motivated to broaden your knowledge and experience in all aspects of Order to Cash
- Customer centric and solution-oriented state of mind
- Continued Improvement mindset, Implementing new procedures and efficiency gains
- Good knowledge of IT tools, especially SAP and Excel
Sr. Customer Payment and Credit Services Specialist employer: Align Technology
Contact Detail:
Align Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Customer Payment and Credit Services Specialist
✨Tip Number 1
Familiarise yourself with Align Technology's values and global policies. Understanding their corporate culture will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Brush up on your knowledge of SAP and Excel, as these tools are crucial for the role. Consider taking online courses or tutorials to enhance your skills, which will show your commitment to the position.
✨Tip Number 3
Network with current or former employees of Align Technology on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Credit and Collections team, which could give you an edge in your application.
✨Tip Number 4
Prepare for potential interview questions by thinking about your past experiences in order to cash processes. Be ready to discuss specific examples where you've successfully managed credit risks or improved service delivery.
We think you need these skills to ace Sr. Customer Payment and Credit Services Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in finance and order to cash processes. Emphasise your problem-solving skills and any specific achievements that demonstrate your ability to manage credit risk effectively.
Craft a Compelling Cover Letter: In your cover letter, explain why you are passionate about the role and how your background aligns with Align Technology's values. Mention your experience with SAP and Excel, as well as your customer-centric approach.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, consider including examples of how you've successfully resolved customer disputes or improved service delivery in previous positions.
Highlight Continuous Improvement Mindset: Demonstrate your commitment to continuous improvement by mentioning any initiatives you've led or participated in that resulted in efficiency gains or enhanced processes in your past roles.
How to prepare for a job interview at Align Technology
✨Showcase Your Financial Expertise
Make sure to highlight your relevant experience in finance and order to cash processes. Be prepared to discuss specific examples of how you've successfully managed credit risks and improved payment processes in previous roles.
✨Demonstrate Problem-Solving Skills
Since the role requires strong problem-solving abilities, think of scenarios where you've resolved customer disputes or streamlined processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Familiarise Yourself with SAP and Excel
Given the importance of IT tools in this position, brush up on your SAP and Excel skills. Be ready to discuss how you've used these tools in past roles to analyse data or manage accounts.
✨Emphasise Customer-Centric Mindset
Align Technology values a customer-centric approach, so be prepared to share examples of how you've prioritised customer needs in your work. Discuss any initiatives you've taken to enhance customer satisfaction and service delivery.
