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For Companies At a Glance
- Tasks: Manage customer payments, resolve disputes, and analyse operational processes for improvement.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, professional development, and a collaborative work environment.
- Why this job: Make a real impact in credit and collections while working with diverse teams globally.
- Qualifications: Bachelor’s degree in Finance and 4+ years in Order to Cash experience.
- Other info: Dynamic role with opportunities for continuous improvement and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Credit and Collections is one of our critical teams at the company and we are looking for a Credit and Collection colleague who will perform internal, as well as external, order to cash activities to provide operational/business support to external and internal customers for the company’s products and services. One of the main responsibilities of this role is to mitigate the given Credit Risk for Align Technology whilst enabling optimum business performance, within Align Technology’s Global Policies and within the set parameters of Align’s Values.
Working together with regional Sales, Customer Success and Business Operations Teams in Poland, the regional EMEA HQ in Switzerland and the Global Shared Service Centre in Costa Rica, you will also analyze operational processes, establish escalation procedures and identify opportunities for service delivery improvements.
In this role, you will…
- Secure on-time Customer payments and provide them with requested documents
- Facilitate the identification and resolution of any customer disputes
- Handle incoming and outgoing calls (internal as well as external)
- Daily contact with regional Credit Collection Teams and SSC Costa Rica
- Identify held orders and take appropriate actions and follow up
- Manage the credit limit exceeded process in accordance with Global Credit Policy
- Allocate and clarify payments and perform account reconciliations when required
- Pro-actively manage the pre-due, dunning and overdue processes
- Run complex reports and provide in depth analysis to the relevant stakeholders
- Analyze and follow up Payment Plans
- Monthly analysis of the bad debt provision
- Liaise with the third-party collection agency
In this role, you’ll need …
- Bachelor’s degree in Finance and/or Order to Cash experience (minimum 4 years)
- Excellent written and verbal communications skills in English
- Strong and efficient communication and problem-solving skills
- Motivated to broaden your knowledge and experience in all aspects of Order to Cash
- Customer centric and solution-oriented state of mind
- Continued Improvement mindset, Implementing new procedures and efficiency gains
- Good knowledge of IT tools, especially SAP and Excel
Sr. Customer Payment and Credit Services Specialist in Solihull employer: Align Technology
Contact Detail:
Align Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Customer Payment and Credit Services Specialist in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and credit sectors. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Prepare for those interviews by practising common questions related to credit risk and collections. We suggest role-playing with a friend or using online resources to get comfortable. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve successfully resolved customer disputes or improved processes. We want to see how you can bring value to the team at Align Technology!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board!
We think you need these skills to ace Sr. Customer Payment and Credit Services Specialist in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Sr. Customer Payment and Credit Services Specialist. Highlight your relevant experience in finance and order to cash, and don’t forget to showcase your problem-solving skills and customer-centric mindset!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to mitigating credit risk and improving service delivery, and show us your enthusiasm for joining our team.
Showcase Your Communication Skills: Since excellent communication is key for this position, make sure your application reflects that. Use clear and concise language, and if possible, include examples of how you've effectively communicated with customers or resolved disputes in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Align Technology
✨Know Your Numbers
Brush up on your financial knowledge, especially around credit risk and order to cash processes. Be ready to discuss specific metrics or reports you've worked with in the past, as this role heavily relies on data analysis.
✨Showcase Your Communication Skills
Since this position involves a lot of interaction with customers and internal teams, prepare examples that highlight your communication prowess. Think of situations where you resolved disputes or improved service delivery through effective dialogue.
✨Demonstrate Problem-Solving Abilities
Be prepared to share instances where you've identified issues and implemented solutions, particularly in credit management or collections. This will show your proactive approach and ability to think critically under pressure.
✨Familiarise Yourself with Their Tools
Make sure you have a good understanding of SAP and Excel, as these are crucial for the role. If you can, bring examples of how you've used these tools to improve processes or analyse data in your previous roles.
