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For Companies At a Glance
- Tasks: Build relationships with doctors and provide top-notch customer support.
- Company: Align Technology is a leader in medical equipment manufacturing, focused on innovation.
- Benefits: Enjoy a competitive salary, full-time office work, and opportunities for personal growth.
- Why this job: Join a dynamic team where your ideas can directly improve customer experiences.
- Qualifications: University degree or equivalent experience; 1-3 years in customer service required.
- Other info: Work hours are 08:30 - 17:30, with one week per month starting at 08:00.
The predicted salary is between 20200 - 23200 £ per year.
Overview
Description As a Customer Success Specialist, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and educate customers in each interaction, addressing the root of the problem and providing effective and efficient support to customer inquiries.
Department: Customer Support
Location: EMEA-United Kingdom
Working hours
Working hours are 08.30 – 17.30 (including a 30 minute break) from Monday-Thursday, 08.30 – 15:00 (including a 30 minute break) on Friday. We have a full-time office work approach where you will be required to be in the office 5 days per week.
Key Responsibilities
- Respond to customer inquiries, requests and complaints received via phone, e-mail, or any other communication channel
- Act as the voice of the customer by providing ideas and suggestions to improve the overall business, customer experience and/or specific customer inquiries
- Be a trusted advisor to internal and external customers regarding all kinds of (operational) topics
- Be alert to trends in requests and issues reported by customers
- Work closely with the commercial organization to ensure high customer satisfaction and smooth end-to-end process execution
- Provide input to Customer Success Manager/Supervisor regarding training needs and quality development; assist with development and presentation of information and training when needed
- Document information in the company’s database(s) about each contact you handle following defined parameters
- Contribute ideas to improve productivity and customer experience and participate in activities and projects designed to improve customer satisfaction and business performance
Skills, Knowledge & Expertise
- University degree or equivalent working experience
- 2-4 years\’ work experience in a customer-based environment
- Strong interpersonal, listening and persuasive communication skills to give the best advice to our customers
- Willingness to learn
- Good team player, dynamic, optimistic, accurate, result oriented
Job Details
- Seniority level: Associate
- Employment type: Full-time
- Job function: Other
- Industries: Medical Equipment Manufacturing
Policies
Applicant Privacy Policy: Review our Applicant Privacy Policy for additional information.
Equal Opportunity Statement: Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
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Customer Success Specialist employer: Align Technology
Contact Detail:
Align Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist
✨Tip Number 1
Familiarise yourself with the dental industry and the specific challenges faced by dental practices. Understanding their needs will help you build rapport and demonstrate your value as a Customer Success Specialist.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries and complaints. Role-playing different scenarios can prepare you for real-life interactions and show your ability to provide world-class customer care.
✨Tip Number 3
Network with professionals in the dental field or customer success roles. Attend relevant events or join online forums to gain insights and make connections that could lead to referrals or recommendations.
✨Tip Number 4
Stay updated on the latest trends in customer success and technology in the dental sector. This knowledge will not only enhance your conversations but also position you as a proactive candidate who is genuinely interested in improving customer experiences.
We think you need these skills to ace Customer Success Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Success Specialist. Familiarise yourself with the key tasks such as responding to customer inquiries and building relationships with dental practices.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service. Emphasise skills like communication, problem-solving, and teamwork, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success. Mention specific examples from your past experiences where you improved customer satisfaction or resolved issues effectively.
Showcase Your Soft Skills: In your application, highlight your interpersonal skills and ability to listen and communicate persuasively. These traits are essential for providing world-class customer care.
How to prepare for a job interview at Align Technology
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Success Specialist. Familiarise yourself with how to build long-term relationships with customers, as this will be a key focus during your interview.
✨Showcase Your Communication Skills
Since strong interpersonal and persuasive communication skills are essential for this role, prepare examples from your past experiences where you effectively communicated with customers or resolved their issues.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've acted on the root of problems in previous roles. Think of specific instances where you provided effective support to customer inquiries and how that improved their experience.
✨Research the Company
Learn about Align Technology and its products. Understanding their mission and values will help you align your answers with what they are looking for in a candidate, showing that you're genuinely interested in the company.
