Customer Success Specialist — 12-Month Contract

As a Customer Success Specialist, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and educate customers in each interaction, acting on the root of the problem and providing effective and efficient support to customer inquiries.

Working hours: 8am-5pm (Standard Shift) from Monday to Thursday, 8:00 – 2:30pm on Friday. We have a full-time office work approach where you will be in the office 5 days per week.

• Respond to customer inquiries, requests and complaints received via phone, e-mail, or other communication channels.
• Act as the voice of the customer by providing ideas and suggestions to improve the overall business, customer experience, and/or specific customer inquiries.
• Be a trusted advisor to internal and external customers regarding all kinds of (operational) topics.
• Be alert to trends in requests and issues reported by customers.
• Work closely with the commercial organization to ensure high customer satisfaction and smooth end-to-end process execution.
• Provide input to Customer Success Manager/Supervisor regarding training needs and quality development; assist with development and presentation of information and training when needed.
• Document information in the company’s database(s) about each contact you handle following defined parameters.
• Contribute ideas to improve productivity and customer experience and participate in activities and projects designed to improve customer satisfaction and business performance.

• University degree or equivalent working experience.
• 2-4 years' work experience in a customer-based environment.
• Strong interpersonal, listening and persuasive communication skills to give the best advice to our customers.
• Willingness to learn.
• Good team player, dynamic, optimistic, accurate, result oriented.

Your growth and well-being: At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:

• Health and well-being programs to keep you thriving in both body and mind.
• Employee-exclusive discounts on Invisalign products.
• Learning opportunities through online learning resources and support for your individual development plans.
• Inclusive, global workplace that fosters collaboration, recognition and belonging.

Country and/or role specific details will be shared with you by your recruiter during the interview process.

Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.