At a Glance
- Tasks: Lead projects to optimise business workflows and enhance service for large accounts.
- Company: Join a dynamic team focused on improving business processes in the dental sector.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth and development.
- Why this job: Make a real impact by driving commercial performance and improving customer satisfaction.
- Qualifications: Masters degree or BA diploma with 4+ years of relevant experience required.
- Other info: Position based in Birmingham; ideal for those who thrive in a fast-paced, autonomous setting.
The predicted salary is between 36000 - 60000 £ per year.
About this opportunity
As a Business Process Specialist (BPS) you will report to the Business Development Manager and collaborate closely with the EMEA Business Process Manager & DSO reporting Specialist. You will be responsible for generating optimal business workflows with Dental Special Organizations (DSO) in the UKI. You will be mapping current workflows with our Operations, Commercial, Finance and Reporting teams and enhance infrastructure and service to large accounts across the UKI market. You will also lead optimization plans with DSO stakeholders, establish robust ways of working and carry out “added-value” initiatives. In collaboration with the regional Business Development Manager, you will also be responsible for qualitative and quantitative data capture, analysis and action planning aimed at driving commercial performance. As a Business Process Specialist you will also support the setting of the operational aspects in the GP division; Product launches, new initiatives and key development aspects within the process infrastructure. This position is based in our Birmingham office. In this role, you will… Project-manage and lead a variety of interdepartmental projects from goal-setting and resource allocation to development and deployment for timely completion of value-add deliverables. Collect, synthesize and report data from various sources on a weekly basis on performance of current accounts and progression of new business under development; Closely track all accounts vs. targets and KPI’s Benchmarking Track impact of marketing actions and next steps (in collaboration with Marketing Manager) Give infrastructure (data and processes) to the sales and marketing Dso plans Identify focus areas and opportunities to improve existing Commercial reporting & dashboards Work collaboratively with Business Unit Manager, Business Development Managers, Marketing Manager and key accounts to identify, measure and share best-practice. Support quarterly Ops Review preparation (data, analysis and materials), liaising with Operations, Finance, Sales and Marketing Refine and create tools and materials to improve processes from business case reviews to contract approvals, new account onboarding, billing and quarterly customer reporting/business reviews Participate in activities designed to improve customer satisfaction and business performance, including sales process coordination and project management support as required Any other ad-hoc tasks that are business critical In this role, you’ll need … Masters degree or BA diploma with +4 years related experience (Sales, Sales Ops, Business Development) and/or training or equivalent combination of education and experience Strong analytical skills Be dynamic and able to multitask Strong interpersonal, listening and persuasive communication skills Ability to map and improve business processes Focus on results, ROI and commercial growth Experience using Salesforce.com would be a significant plus Lean Six Sigma (or similar methodology) certification is a plus. Ability to work autonomously without constant supervision. Good knowledge of basic computer operations and Microsoft Office tools. Native level English skills
#J-18808-Ljbffr
Business Process Specialist employer: Align Technology
Contact Detail:
Align Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Process Specialist
✨Tip Number 1
Familiarise yourself with the key stakeholders you'll be working with, such as the EMEA Business Process Manager and DSO reporting Specialist. Understanding their roles and how they interact with the business will help you tailor your approach during interviews.
✨Tip Number 2
Brush up on your analytical skills and be prepared to discuss specific examples of how you've used data to drive commercial performance in previous roles. This will demonstrate your ability to meet the expectations outlined in the job description.
✨Tip Number 3
If you have experience with Salesforce.com or Lean Six Sigma methodologies, make sure to highlight this in conversations. These skills are mentioned as significant advantages and can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your project management experience, especially in interdepartmental settings. Be ready to share how you've successfully led projects from goal-setting to deployment, as this is a crucial aspect of the role.
We think you need these skills to ace Business Process Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in business process management, sales operations, and data analysis. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role of Business Process Specialist. Mention specific examples of how you've successfully improved business processes or driven commercial performance in previous roles.
Showcase Analytical Skills: Since strong analytical skills are crucial for this position, include examples of how you've used data to inform decision-making or improve workflows. Highlight any experience with tools like Salesforce.com or Lean Six Sigma methodologies.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Align Technology
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Business Process Specialist. Familiarise yourself with the key tasks mentioned in the job description, such as project management, data analysis, and collaboration with various teams.
✨Showcase Your Analytical Skills
Prepare to discuss your analytical skills and provide examples of how you've used data to drive business decisions in the past. Highlight any experience you have with tools like Salesforce.com or methodologies like Lean Six Sigma.
✨Demonstrate Interpersonal Skills
Since this role involves collaboration with multiple stakeholders, be ready to showcase your interpersonal and communication skills. Share examples of how you've successfully worked with different teams to achieve common goals.
✨Prepare Questions
Have a list of insightful questions ready to ask the interviewer. This shows your interest in the role and helps you understand the company's culture and expectations better. Consider asking about their current challenges or future projects related to the position.