At a Glance
- Tasks: Lead and coach the customer service team to deliver top-notch support.
- Company: Align Technology, a leader in innovative customer solutions.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Join a dynamic team with opportunities for growth and collaboration.
- Why this job: Make a real difference by enhancing customer success and team performance.
- Qualifications: Experience in customer service leadership and strong coaching skills.
The predicted salary is between 50000 - 52500 £ per year.
Align Technology in the United Kingdom is seeking a Customer Success Senior Supervisor to lead the UKI customer service team, ensuring consistent, high-quality support and accountability. You will coach, develop and supervise staff, manage workload and capacity, monitor KPIs, and act as escalation point while upholding processes and compliance.
Reporting to the Customer Success Manager, you will collaborate with Sales, Marketing, Manufacturing, Education and Clinical Support to drive success.
Senior Customer Success Lead - Team & Operations Coach in Birmingham employer: Align Technology
Align Technology is an exceptional employer that values diversity and fosters a collaborative work culture, making it an ideal place for the EMEA Clinical Events & Ops Specialist role. With a focus on employee growth and development, team members are encouraged to enhance their skills while contributing to impactful educational events in a dynamic environment. Located in vibrant cities like Birmingham, Wroclaw, or Madrid, employees enjoy a supportive atmosphere that prioritises operational excellence and strong stakeholder relationships.
