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- Tasks: Build long-term relationships with doctors and dental practices while providing top-notch customer care.
- Company: Join a global leader transforming smiles and lives with a diverse and inclusive culture.
- Benefits: Full-time role with a supportive team, focused on your growth and development.
- Other info: Dynamic work environment with opportunities for collaboration and personal growth.
- Why this job: Make a real difference in customer experiences and contribute to meaningful projects.
- Qualifications: University degree or equivalent experience, plus 2-4 years in a customer-focused role.
The predicted salary is between 30000 - 40000 £ per year.
As a Customer Success Specialist, you will focus on building long-term relationships with doctors and dental practices. You will provide world-class customer care and educate customers in each interaction, acting on the root of the problem and delivering effective and efficient support to inquiries.
Location: EMEA-United Kingdom. Department: Customer Support. Working hours are 8am-5pm (Standard Shift) from Monday to Thursday, and 8:00 – 2:30pm on Friday. This is a full-time office-based role with in-office presence five days per week.
Responsibilities
- Respond to customer inquiries, requests and complaints received via phone, e-mail, or other communication channels.
- Act as the voice of the customer by sharing ideas and suggestions to improve the overall business and customer experience.
- Be a trusted advisor to internal and external customers regarding operational topics.
- Monitor trends in customer requests and issues.
- Collaborate with the commercial organization to ensure high customer satisfaction and smooth end-to-end process execution.
- Provide input to the Customer Success Manager/Supervisor regarding training needs and quality development; assist with development and presentation of information and training when needed.
- Document information in the company database(s) about each contact following defined parameters.
- Contribute ideas to improve productivity and customer experience; participate in projects designed to enhance customer satisfaction and business performance.
Qualifications & Experience
- University degree or equivalent working experience.
- 2-4 years' work experience in a customer-based environment.
- Strong interpersonal, listening and persuasive communication skills.
- Willingness to learn.
- Good team player, dynamic, optimistic, accurate, and results-oriented.
Company Values & Culture
We are a global company focused on transforming smiles and changing lives, with a culture that promotes diversity, inclusion, and collaboration. We value agility, customer focus, and accountability.
Customer Success Specialist — 12-Month Contract in Birmingham employer: Align Technology
Contact Detail:
Align Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist — 12-Month Contract in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer success scenarios. Think about how you'd handle tricky customer situations and be ready to share your thought process.
✨Tip Number 3
Show your passion for customer care! During interviews, share stories that highlight your commitment to helping customers and improving their experience. It’s all about making that connection!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success Specialist — 12-Month Contract in Birmingham
Some tips for your application 🫡
Show Your Customer Care Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've built relationships and provided support in previous roles, so share specific examples that showcase your skills!
Be Authentic: Let your personality shine through in your application! We value authenticity and want to get a sense of who you are beyond your qualifications. Don’t be afraid to express your passion for helping others and your enthusiasm for the role.
Tailor Your Application: Make sure to tailor your application to the job description. Use keywords from the posting, like 'customer success' and 'collaboration', to show us that you understand what we’re looking for and how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Align Technology
✨Know Your Customer
Before the interview, research the company and its customer base. Understand the needs of doctors and dental practices, and think about how you can build long-term relationships with them. This will show your potential employer that you're genuinely interested in their mission.
✨Showcase Your Communication Skills
As a Customer Success Specialist, strong communication is key. Prepare examples from your past experiences where you've effectively resolved customer inquiries or complaints. Highlight your listening skills and how you’ve acted as a trusted advisor in previous roles.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled customer issues head-on. Be ready to discuss how you identified the root of a problem and what steps you took to resolve it. This will illustrate your proactive approach and ability to deliver efficient support.
✨Emphasise Team Collaboration
Since this role involves working closely with various teams, be prepared to talk about your experience in collaborative environments. Share examples of how you've contributed to team projects or improved processes, showcasing your dynamic and results-oriented nature.