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- Tasks: Deliver premium customer experience and support for iTero Technology installations.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, health programmes, employee discounts, and learning opportunities.
- Why this job: Make a real difference in customer success while developing your skills.
- Qualifications: 1-3 years in customer service; strong communication and organisational skills.
- Other info: Inclusive workplace with great career growth potential.
The predicted salary is between 27968 - 32147 £ per year.
Your mission is to deliver premium customer experience during the entire process of processing and delivering iTero Technology. As an Onboarding Customer Representative you will be in charge of handling the communication, coordination and overall support for customers that acquired an iTero scanner before the clinical training is completed. This support includes educating the customer on the timeliness, logistics, office technical requirements and scanner installation process. You will handle, change and incident requests coming from internal and external users of our Scanner and CAD/CAM services.
Key Responsibilities
- Work with customer via ticket, phone or e-mail about new scanner installation/registration, SW upgrades, basic networking, Scanning Assistance, parts and scanner delivery status information, basic clinical questions software inquiry/navigation assistance, basic software or hardware failure identification, call back requests and others.
- Be the focal point in communication between the customer and leasing company. Guide customer throughout the leasing process, making sure that financial documents are complete and accurate.
- Manage and monitor customer accounts.
- Review shipments in the region and ensure they are being scheduled, handled, and shipped as per the regulation.
- Ensure timely resolution to customer contact issue whether it is an e-mail, inbound or outbound call.
- Update and complete tasks that have been assigned by the supervisors or managers, aside from those received via phone or email; such as complaint follow‐ups, reassigned calls, etc.
- Coordinate shipment of equipment and ensure the effective fulfillment of objectives and deadlines assigned to the group.
- Assist internal customers with necessary documentation (e.g. pro‐forma invoice, RA, documentation).
- Conduct admin related tasks whenever necessary.
- Perform other duties as assigned.
Skills, Knowledge & Expertise
- 1–3 years front line customer service and/or software‐hardware help desk role
- Strong Customer Service and organizational skills
- Experience working in a team environment
- Excellent written and verbal communication skills in English.
- Experience with Salesforce.com and/or SAP is considered a plus.
Benefits
- Health and well‐being programs to keep you thriving in both body and mind.
- Employee‐exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Customer Success Specialist — 12-Month Contract in London employer: Align Technology, Inc.
Contact Detail:
Align Technology, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist — 12-Month Contract in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and products. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, make sure you can explain complex ideas simply and clearly. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and really want to join our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Success Specialist — 12-Month Contract in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Specialist role. Highlight your relevant experience in customer service and any specific skills that match the job description, like communication and organisational skills.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect how you would communicate with customers.
Highlight Teamwork Experience: We love team players! If you've worked in a collaborative environment before, make sure to mention it. Share examples of how you’ve successfully worked with others to achieve common goals, especially in customer service settings.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Align Technology, Inc.
✨Know Your Customer Success Basics
Before the interview, brush up on key customer success principles. Understand how to deliver a premium customer experience and be ready to discuss your previous experiences in customer service roles. This will show that you’re not just familiar with the role but genuinely passionate about helping customers.
✨Familiarise Yourself with iTero Technology
Since the role involves handling iTero scanners, take some time to research the technology. Knowing the basics about the product and its installation process can give you an edge. Be prepared to answer questions about how you would assist customers with technical inquiries or issues.
✨Practice Your Communication Skills
As a Customer Success Specialist, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend, focusing on how you would handle customer queries or complaints. This will help you feel more confident during the actual interview.
✨Show Your Team Spirit
This role requires working closely with others, so be ready to discuss your teamwork experiences. Think of examples where you collaborated effectively with colleagues or helped resolve conflicts. Highlighting your ability to work well in a team will demonstrate that you’re a good fit for their collaborative environment.