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- Tasks: Deliver top-notch customer support for iTero Technology installations and inquiries.
- Company: Join a leading tech company focused on customer success and innovation.
- Benefits: Enjoy health programmes, exclusive discounts, and learning opportunities.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: 1-3 years in customer service with strong communication skills.
- Other info: Inclusive workplace with great career growth potential.
The predicted salary is between 27968 - 32147 £ per year.
Your mission is to deliver premium customer experience during the entire process of processing and delivering iTero Technology.
As an Onboarding Customer Representative you will be in charge of handling the communication, coordination and overall support for customers that acquired an iTero scanner before the clinical training is completed. This support includes educating the customer on the timeliness, logistics, office technical requirements and scanner installation process. You will handle, change and incident requests coming from internal and external users of our Scanner and CAD/CAM services.
Key Responsibilities- Work with customer via ticket, phone or e-mail about new scanner installation/registration, SW upgrades, basic networking, Scanning Assistance, parts and scanner delivery status information, basic clinical questions software inquiry/navigation assistance, basic software or hardware failure identification, call back requests and others.
- Be the focal point in communication between the customer and leasing company. Guide customer throughout the leasing process, making sure that financial documents are complete and accurate.
- Manage and monitor customer accounts.
- Review shipments in the region and ensure they are being scheduled, handled, and shipped as per the regulation.
- Ensure timely resolution to customer contact issue whether it is an e-mail, inbound or outbound call.
- Update and complete tasks that have been assigned by the supervisors or managers, aside from those received via phone or email; such as complaint follow‑ups, reassigned calls, etc.
- Coordinate shipment of equipment and ensure the effective fulfillment of objectives and deadlines assigned to the group.
- Assist internal customers with necessary documentation (e.g. pro‑forma invoice, RA, documentation).
- Conduct admin related tasks whenever necessary.
- Perform other duties as assigned.
- 1–3 years front line customer service and/or software‑hardware help desk role
- Strong Customer Service and organizational skills
- Experience working in a team environment
- Excellent written and verbal communication skills in English.
- Experience with Salesforce.com and/or SAP is considered a plus.
- Health and well‑being programs to keep you thriving in both body and mind.
- Employee‑exclusive discounts on Invisalign products.
- Learning opportunities through online learning resources and support for your individual development plans.
- Inclusive, global workplace that fosters collaboration, recognition and belonging.
Customer Success Specialist — 12-Month Contract employer: Align Technology, Inc.
Contact Detail:
Align Technology, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Specialist — 12-Month Contract
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations, as this role is all about keeping customers happy!
✨Tip Number 3
Show off your tech skills! If you've got experience with Salesforce or SAP, make sure to highlight that during your conversations. It could set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Customer Success Specialist — 12-Month Contract
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Specialist role. Highlight your relevant experience in customer service and any specific skills that match the job description, like communication and organisational skills.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your written communication skills. Use clear, concise language in your application and make sure to proofread for any typos or errors.
Highlight Relevant Experience: If you've worked with tools like Salesforce.com or SAP, be sure to mention that! Even if you haven't, share any experiences that show your ability to handle customer inquiries and support effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Align Technology, Inc.
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success. Understand what it means to deliver a premium customer experience, especially in the context of technology like the iTero scanner. Be ready to discuss how you would handle common customer queries and issues.
✨Familiarise Yourself with the Tools
If you have experience with Salesforce.com or SAP, be prepared to talk about it! If not, do a bit of research on these platforms. Knowing how to navigate these tools can give you an edge, as they are often used in customer support roles.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might want to simulate a call or email exchange where you help a customer with a technical issue. This will help you feel more confident during the actual interview.
✨Show Your Team Spirit
Customer success is all about collaboration. Be ready to share examples of how you've worked effectively in a team environment. Highlight any experiences where you’ve helped colleagues or contributed to group goals, as this will resonate well with the interviewers.
