At a Glance
- Tasks: Lead key accounts, manage client relationships, and ensure smooth project delivery.
- Company: FMServ, a growing provider of mobile technical services in the UK.
- Benefits: Competitive salary, 20 days holiday, increasing to 25, and full-time permanent role.
- Other info: Exciting growth opportunities in a supportive work environment.
- Why this job: Join a dynamic team and make a real impact in facilities management.
- Qualifications: Experience in facilities management or utilities and strong relationship-building skills.
About FMServ
FMServ is a leading provider of mobile technical services and facilities management solutions based in Warwickshire and serving clients across the UK. Established in 2018, we provide a 'one stop shop' for all commercial property development and reactive maintenance. FMServ offers a nationwide commercial property maintenance service, including 24-hour emergency call-outs and other small works. Due to continual year on year growth, as of 2025 we employ over 70 employees across the UK and are expanding.
Location: Honiley Office
Salary: £31,000, 20 days holiday, rising 1 day per year (after one year's service) to max 25 days
Employment Type: Full-time, Permanent (40hrs/week)
Key Responsibilities:
- Single point of contact for clients within the Key Account and FMServ’s internal teams; Facilities Management or Utilities experience is essential.
- Foster and develop trusting relationships with clients to ensure thorough understanding of client requirements and grow customer accounts.
- Manage KA Co-ordinator’s daily workload and prioritise accordingly.
- Manage workflows and update clients on job progression and SLA delivery/failure.
- Resolve any issues and problems faced by the customer, and escalate any complaints to Helpdesk Manager.
- Work with project team to ensure project work is scheduled in-line with client expectations and provide clients with regular updates.
- Answer calls from engineers and clients.
- Allocation of work to engineers.
- Arrange for materials for engineers, within PO limits. Ensure material ordering requirements are clear and concise.
- Ensure job status and notes are correct and updated on the system.
- Closure of all completed work, checking engineer site times and sending job sheets to client through CAFM system.
- Preparation of client reports on a weekly/monthly basis in a format requested by client.
- Attend regular client meetings to discuss workload and any other issues (SLA failures etc).
- Assist with other Key Accounts during busy and holiday periods.
- Identify risks/bottlenecks with delivery of account workload and bring to the attention of Helpdesk Manager/Operations Director.
Key Account Manager employer: Align Property Recruitment Ltd
FMServ is an exceptional employer, offering a dynamic work environment in the heart of Warwickshire, where employees are valued and encouraged to grow. With competitive benefits including 20 days of holiday that increase with service, a supportive culture focused on teamwork and client satisfaction, and opportunities for professional development, FMServ is committed to fostering a rewarding career for its staff. Join us as we continue to expand and innovate in the facilities management sector, making a meaningful impact across the UK.
Contact Details:
Align Property Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching FMServ and understanding their services. Familiarise yourself with their key accounts and think about how your experience can add value. We want to see you shine, so practice common interview questions and have your own ready to ask!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s a great chance to reiterate why you’re the perfect fit for the Key Account Manager position at FMServ.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at FMServ. Let’s get you that job!
We think you need these skills to ace Key Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Key Account Manager role. Highlight your experience in facilities management and any relevant skills that match the job description. We want to see how you can bring value to FMServ!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your past experiences align with the responsibilities listed. Let us know what excites you about working with FMServ.
Showcase Your Communication Skills:As a Key Account Manager, communication is key! In your application, demonstrate your ability to foster relationships and manage workflows effectively. We love seeing examples of how you've resolved client issues in the past.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about FMServ and our culture.
How to prepare for a job interview at Align Property Recruitment Ltd
✨Know Your Stuff
Make sure you understand FMServ's services and the role of a Key Account Manager. Familiarise yourself with facilities management and utilities experience, as these are essential for the position. Being able to discuss how your background aligns with their needs will impress the interviewers.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Show genuine interest in their company culture and values. Ask questions about their client relationships and how they manage expectations, demonstrating that you’re keen to foster trusting relationships with clients.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific examples where you've resolved issues or improved processes in previous roles. Highlight your ability to manage workflows and communicate effectively with both clients and internal teams, as this is crucial for the Key Account Manager role.
✨Prepare for Client Scenarios
Think about potential scenarios you might face as a Key Account Manager at FMServ. Prepare to discuss how you would handle client complaints or SLA failures. This will show that you can think on your feet and are ready to tackle challenges head-on.
