At a Glance
- Tasks: Manage service requests and coordinate maintenance tasks in a fast-paced environment.
- Company: Dynamic Facilities Management company focused on customer satisfaction.
- Benefits: Competitive salary, career progression, ongoing training, and a supportive team.
- Other info: Join a collaborative team and enjoy exposure to diverse facilities operations.
- Why this job: Be the central point of contact and make a real impact on operations.
- Qualifications: Experience in customer service or coordination, strong communication skills, and IT proficiency.
The predicted salary is between 26000 - 28000 £ per year.
Salary: £26,000-£28,000
Location: Honiley, Warwickshire
Company: FMServ
Industry: Facilities Management
About Us
We are a fast-paced, customer-focused Facilities Management company delivering integrated building services across commercial, retail, healthcare, and industrial sites. Our team prides itself on responsiveness, professionalism, and operational excellence. As we continue to grow, we are looking for a highly organized and proactive Helpdesk Coordinator to join our dynamic team.
The Role
As a Helpdesk Coordinator, you will be the central point of contact for all maintenance and facilities-related service requests. You will manage incoming calls, emails, and system-generated tickets, ensuring all issues are logged, prioritized, and assigned efficiently to our technical teams and subcontractors. This is a high-volume, fast-paced role that requires strong multitasking abilities, excellent communication skills, and a calm, solution-focused approach.
Key Responsibilities
- Receive, log, and track service requests
- Prioritize and assign jobs to engineers and subcontractors
- Monitor job progress to ensure SLAs and KPIs are met
- Maintain accurate records and update internal systems in real time
- Liaise with clients, contractors, and internal teams
- Escalate urgent issues appropriately
- Prepare reports and assist with performance tracking
- Support scheduling and resource allocation
What We’re Looking For
- Previous experience in a helpdesk, customer service, or coordination role
- Ability to work effectively under pressure in a fast-moving environment
- Strong administrative and organizational skills
- Excellent written and verbal communication skills
- Confident using IT systems
- High attention to detail and problem-solving mindset
- Team player with a proactive attitude
What We Offer
- Competitive salary
- Supportive and collaborative work environment
- Career progression opportunities
- Ongoing training and development
- Exposure to a wide range of facilities operations
If you thrive in a fast-paced environment and enjoy being at the heart of operations, we’d love to hear from you.
Call Handler employer: Align Property Recruitment Ltd
FMServ is an excellent employer for Electrical Maintenance Engineers, offering a supportive work culture that prioritises employee development and career progression. With a focus on flexibility and reliability, our team enjoys a range of benefits including a company vehicle, pension scheme, and opportunities for overtime, all while working with reputable clients across Yorkshire. Join us to be part of a growing company where your skills are valued and your contributions make a real impact.
Contact Details:
Align Property Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler
✨Tip Number 1
Get to know the company inside out! Research FMServ and understand their values, services, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Helpdesk Coordinator, you'll need to be clear and concise. Try role-playing with a friend or family member to get comfortable handling calls and emails, especially under pressure.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully managed multiple tasks at once. This will demonstrate that you can thrive in a fast-paced environment like FMServ.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our dynamic team.
We think you need these skills to ace Call Handler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Helpdesk Coordinator role. Highlight any previous helpdesk or customer service experience, and don’t forget to mention your multitasking abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our fast-paced environment. Share specific examples of how you've handled high-pressure situations in the past.
Show Off Your Communication Skills:Since this role requires excellent written and verbal communication, make sure your application is clear and concise. Avoid jargon and keep it professional yet friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Align Property Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpdesk Coordinator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Call Handler, excellent communication is crucial. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will demonstrate your ability to handle the fast-paced environment they’re looking for.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss specific instances where you've successfully resolved issues or improved processes. Think of examples that highlight your attention to detail and proactive attitude. This will show the interviewers that you can handle the demands of the job and contribute positively to their team.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for tracking service requests, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
