At a Glance
- Tasks: Lead the sales team, ensure exceptional customer service, and build lasting client relationships.
- Company: Join a dynamic social network focused on creating unique customer experiences and developing leaders.
- Benefits: Enjoy a collaborative work environment, flexible schedules, and opportunities for personal growth.
- Other info: Must be able to wear a face mask and lift up to 25 pounds as needed.
- Why this job: Be part of a vibrant team that values creativity, teamwork, and diversity while making a real impact.
- Qualifications: Previous management or sales experience preferred but not required; must be adaptable and eager to learn.
The predicted salary is between 28800 - 43200 £ per year.
TITLE: SALES SUPERVISOR
REPORTS TO: STORE MANAGER
JOB DESCRIPTION: Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist’s mentality. A Sales Supervisor is responsible for driving the business forward by providing an exceptional customer experience and creating long lasting client relationships. Sales Supervisor will lead by example and help set the pace on the sales floor. They will partner with the entire management team to foster an environment of teamwork and creativity. This person is expected to exhibit a strong sense of leadership and to act as a role model.
COMPETENCIES:
- Customer focus
- Drive for results
- Team player
- Time management
- Personal credibility
THE RESPONSIBILITIES:
- Meet personal and store sales goals by ensuring that each customer receives outstanding customer service
- Establish a returning client business by developing and maintaining long lasting relationships
- Actively outreach to client base to strengthen relationship via email, phone call and text messaging
- Utilize company selling culture and training tools to meet and exceed KPI expectations
- Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
- Maintain organization, upkeep, and cleanliness of both the front and back of house
- Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader
- Ensure that the sales floor is maintained and beautifully reflects the brand
- Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
- Partner with entire team to execute open + close checklist, shipments, DOR’s and overall store standards. In the event that Sales Supervisor is working on 1 person coverage, they are expected to manage the daily Division of Responsibility and open/close checklist themselves
- Remain coachable and open to feedback to continuously develop in your role
- Actively support Diversity, Equity, and Inclusion initiatives
REQUIREMENTS:
- Previous management experience preferred but not required
- Previous sales experienced preferred but not required
- Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
- Continuous standing and walking; ability to move around all store areas and be accessible to customers
- Ability to occasionally climb ladders as needed
- Ability to work daily with telephone, POS and computer equipment
- Ability to work a flexible schedule including days, nights, weekends, and holidays
Sales Supervisor - London employer: alice + olivia
As a Sales Supervisor in London, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer experiences and fosters leadership development. Our company is committed to employee growth, offering comprehensive training and opportunities for advancement while promoting a culture of teamwork and creativity. With a focus on diversity, equity, and inclusion, we ensure that every team member feels valued and empowered to contribute to our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Supervisor - London
✨Tip Number 1
Familiarise yourself with the brand's values and customer service philosophy. Understanding what makes their customer experience unique will help you demonstrate your alignment with their mission during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team or project in the past. Be ready to discuss how you can inspire and motivate others on the sales floor.
✨Tip Number 3
Network with current employees or industry professionals who have experience in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your approach to building long-lasting client relationships. Think about specific strategies you've used in the past to engage customers and encourage repeat business.
We think you need these skills to ace Sales Supervisor - London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in sales and leadership. Use specific examples that demonstrate your ability to meet sales goals and build client relationships, as these are key responsibilities for the Sales Supervisor role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your understanding of the brand's values. Mention how your previous experiences align with the competencies required for the position, such as teamwork and time management.
Highlight Relevant Skills:In your application, emphasise skills that are directly related to the job description, such as your ability to lead a team, manage time effectively, and drive results. Use bullet points for clarity and impact.
Show Enthusiasm for Diversity and Inclusion:Since the company values Diversity, Equity, and Inclusion, include a statement in your application about your commitment to these principles. Share any relevant experiences that demonstrate your support for a diverse workplace.
How to prepare for a job interview at alice + olivia
✨Show Your Leadership Skills
As a Sales Supervisor, demonstrating your leadership abilities is crucial. Be prepared to share examples of how you've led a team in the past, highlighting your ability to motivate and inspire others.
✨Emphasise Customer Experience
Since the role focuses on providing exceptional customer service, come equipped with stories that showcase your commitment to creating positive customer experiences. Discuss how you've built long-lasting client relationships in previous roles.
✨Demonstrate Teamwork
This position requires collaboration with the management team and staff. Be ready to discuss instances where you've successfully worked as part of a team, and how you contributed to a positive team environment.
✨Know the Brand and Trends
Familiarise yourself with the company's brand and current trends in the industry. Showing that you understand the products and can speak knowledgeably about them will set you apart from other candidates.
