At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Dynamic retail brand focused on leadership and creativity.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Join a diverse team and grow your leadership skills in a supportive atmosphere.
- Why this job: Be a role model and make a real impact in a vibrant retail environment.
- Qualifications: Sales experience is a plus, but passion and teamwork are key.
The predicted salary is between 28800 - 43200 £ per year.
Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist's mentality. A Sales Supervisor is responsible for driving the business forward by providing an exceptional customer experience and creating long lasting client relationships. The Sales Supervisor will lead by example and help set the pace on the sales floor. They will partner with the entire management team to foster an environment of teamwork and creativity. This person is expected to exhibit a strong sense of leadership and to act as a role model.
Responsibilities
- Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.
- Establish a returning client business by developing and maintaining long lasting relationships.
- Actively outreach to client base to strengthen relationship via email, phone call and text messaging.
- Utilize company selling culture and training tools to meet and exceed KPI expectations.
- Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists.
- Maintain organization, upkeep, and cleanliness of both the front and back of house.
- Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader.
- Ensure that the sales floor is maintained and beautifully reflects the brand.
- Maintain an active sales floor presence to assist and coach staff in developing strong client relationships.
- Partner with entire team to execute open + close checklist, shipments, DOR's and overall store standards. In the event that the Sales Supervisor is working on 1 person coverage, they are expected to manage the daily Division of Responsibility and open/close checklist themselves.
- Remain coachable and open to feedback to continuously develop in your role.
- Actively support Diversity, Equity, and Inclusion initiatives.
Competencies
- Customer focus
- Drive for results
- Team player
- Time management
- Personal credibility
Requirements
- Previous management experience preferred but not required.
- Previous sales experience preferred but not required.
- Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed.
- Continuous standing and walking; ability to move around all store areas and be accessible to customers.
- Ability to occasionally climb ladders as needed.
- Ability to work daily with telephone, POS and computer equipment.
- Ability to work a flexible schedule including days, nights, weekends, and holidays.
Sales Supervisor - London employer: alice + olivia
As a Sales Supervisor in London, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and teamwork. Our company fosters a culture of leadership development, offering ample opportunities for personal growth and career advancement while embracing diversity and inclusion. With a focus on creating lasting client relationships, you will be part of a team that values creativity and collaboration, making it an excellent place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Supervisor - London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experiences and how they relate to the Sales Supervisor role. Use specific examples that highlight your leadership skills and ability to build client relationships.
✨Tip Number 3
Don’t just sit back and wait for the interview; reach out! Connect with current employees on LinkedIn or through other channels. Ask them about their experiences and any tips they might have for you. It shows initiative and can give you insider info.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to contribute to that exceptional customer experience.
We think you need these skills to ace Sales Supervisor - London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing an exceptional customer experience and building lasting relationships.
Tailor Your CV:Make sure to customise your CV to highlight relevant experiences that align with the Sales Supervisor role. We love seeing how your past roles have prepared you to lead a team and drive sales!
Be Authentic:Don’t be afraid to show your personality in your application. We value authenticity and want to know the real you, so let your unique voice come through in your writing.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our team!
How to prepare for a job interview at alice + olivia
✨Know Your Customer Service Skills
Make sure you can talk about your customer service experience in detail. Think of specific examples where you've gone above and beyond for a customer, as this role is all about creating exceptional experiences.
✨Showcase Your Leadership Style
Be prepared to discuss how you lead by example. Share instances where you've motivated a team or resolved conflicts, as the company values strong leadership and teamwork.
✨Familiarise Yourself with the Brand
Do your homework on the brand's collections and trends. Being able to speak knowledgeably about their products will show your passion and commitment to the role, which is crucial for a Sales Supervisor.
✨Demonstrate Your Flexibility
Since the job requires a flexible schedule, be ready to discuss your availability. Highlight any previous roles where you adapted to changing schedules or took on extra responsibilities to support the team.
