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- Tasks: Be the go-to person for client needs and build strong relationships.
- Company: Join a mission-driven team at a leading trust and safety company.
- Benefits: Enjoy growth opportunities, a supportive culture, and work with top tech names.
- Other info: Dynamic environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in the AI era while tackling critical challenges.
- Qualifications: 3+ years in project management with excellent people skills.
The predicted salary is between 50000 - 60000 £ per year.
Reporting to the Director of Strategic Accounts, you will act as the primary point of contact for day-to-day client needs, ensuring timely responses and solutions. Build and nurture strong, trust-based relationships with enterprise customers. Monitor customer health and satisfaction, identifying risks and opportunities for expansion. Track customer feedback, goals, and milestones, providing regular updates to internal stakeholders. Raise and expand potential risks, ensuring swift resolution and customer retention. Continuously identify ways to add value and improve the customer experience. Translate technical information into clear, engaging stories for technical and non-technical stakeholders.
Why Join Us?
- Work with some of the biggest names in tech to address critical Trust & Safety challenges.
- Be part of a supportive, mission-driven team that values integrity and innovation.
- Enjoy opportunities for growth and professional development in a cutting-edge field.
What We’re Looking For
- Experience: 3+ years in Project Management in the Security, Malware, Trust & Safety, or related industries, ideally with some experience in a customer-facing role.
- People Skills: Exceptional interpersonal and communication skills with a no-ego, collaborative approach.
- Problem-Solving: Sharp, detail-oriented, and capable of navigating complex challenges.
- Adaptability: Eager to learn, grow, and thrive in a dynamic environment.
- Team Player: Proven ability to work cross-functionally and across multiple stakeholders.
Alice is a trust, safety, and security company built for the AI era. We safeguard the communicative technologies people use to create, collaborate, and interact—whether with each other or with machines. In a world where AI has fundamentally changed the nature of risk, Alice provides end-to-end coverage across the entire AI lifecycle. We support frontier model labs, enterprises, and UGC platforms with a comprehensive suite of solutions: from model hardening evaluations and pre-deployment red-teaming to runtime guardrails and ongoing drift detection.
Engagement Manager (UK) employer: Alice (Formerly ActiveFence)
Contact Detail:
Alice (Formerly ActiveFence) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Manager (UK)
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Engagement Manager role. Think about how you can showcase your problem-solving skills and adaptability—these are key in our dynamic environment!
✨Tip Number 3
Follow up after interviews with a thank-you note. It shows your appreciation and keeps you on their radar. Mention something specific from your conversation to make it personal and memorable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our mission-driven team.
We think you need these skills to ace Engagement Manager (UK)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Engagement Manager role. Highlight your experience in Project Management and customer-facing roles, and show us how your skills align with our mission at StudySmarter.
Showcase Your People Skills: We love a collaborative spirit! In your application, emphasise your exceptional interpersonal and communication skills. Share examples of how you've built strong relationships with clients or team members in the past.
Demonstrate Problem-Solving Abilities: We’re looking for someone who can navigate complex challenges. Use your application to tell us about a time you faced a tough problem and how you tackled it. This will help us see your sharp, detail-oriented approach.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Alice (Formerly ActiveFence)
✨Know Your Stuff
Make sure you understand the ins and outs of the role of Engagement Manager. Familiarise yourself with the key responsibilities, especially around client relationships and customer satisfaction. Research the company’s mission and values, so you can align your answers with what they stand for.
✨Showcase Your People Skills
Since this role requires exceptional interpersonal skills, be ready to share examples of how you've built strong relationships in previous roles. Think of specific instances where your communication made a difference, especially in challenging situations. This will demonstrate your collaborative approach.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Prepare a few scenarios where you successfully navigated complex challenges, particularly in customer-facing situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.