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- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Dynamic retail brand focused on leadership and creativity.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Other info: Join us in promoting diversity, equity, and inclusion in the workplace.
- Why this job: Be a role model and make a real impact in a vibrant team environment.
- Qualifications: Sales experience is a plus, but passion and teamwork are key!
The predicted salary is between 30000 - 40000 £ per year.
Our mission does not solely aim to create a unique customer experience. We produce leaders by instilling confidence, knowledge, and a stylist’s mentality. A Sales Supervisor is responsible for driving the business forward by providing an exceptional customer experience and creating long lasting client relationships. Sales Supervisor will lead by example and help set the pace on the sales floor. They will partner with the entire management team to foster an environment of teamwork and creativity. This person is expected to exhibit a strong sense of leadership and to act as a role model.
COMPETENCIES:- Customer focus
- Drive for results
- Team player
- Time management
- Personal credibility
- Meet personal and store sales goals by ensuring that each customer receives outstanding customer service
- Establish a returning client business by developing and maintaining long lasting relationships
- Actively outreach to client base to strengthen relationship via email, phone call and text messaging
- Utilize company selling culture and training tools to meet and exceed KPI expectations
- Actively learn and speak to the trends of each collection, with the end goal of always building stronger stylists
- Maintain organization, upkeep, and cleanliness of both the front and back of house
- Participate in all Divisions of Responsibility to support overall business and develop as a well-rounded leader
- Ensure that the sales floor is maintained and beautifully reflects the brand
- Maintain an active sales floor presence to assist and coach staff in developing strong client relationships
- Partner with entire team to execute open + close checklist, shipments, DOR’s and overall store standards. In the event that Sales Supervisor is working on 1 person coverage, they are expected to manage the daily Division of Responsibility and open/close checklist themselves
- Remain coachable and open to feedback to continuously develop in your role
- Actively support Diversity, Equity, and Inclusion initiatives
- Previous management experience preferred but not required
- Previous sales experience preferred but not required
- Ability to constantly bend, open, lift, carry and move merchandise and fixtures up to 25 pounds as needed
- Continuous standing and walking; ability to move around all store areas and be accessible to customers
- Ability to occasionally climb ladders as needed
- Ability to work daily with telephone, POS and computer equipment
- Ability to work a flexible schedule including days, nights, weekends, and holidays
Sales Supervisor - London employer: Alice and Olivia
Contact Detail:
Alice and Olivia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Supervisor - London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experiences and how they relate to the Sales Supervisor role. Use specific examples that highlight your leadership skills and customer service expertise to make a lasting impression.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company. They might share valuable insights that can help you stand out during the interview process.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Sales Supervisor - London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing an exceptional customer experience and building lasting relationships.
Tailor Your CV: Make sure to customise your CV to highlight relevant experiences that align with the Sales Supervisor role. We love seeing how your past roles have prepared you to lead a team and drive results!
Be Authentic: Don’t be afraid to show your personality in your application. We value authenticity and want to know what makes you unique and how you can contribute to our team culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our team!
How to prepare for a job interview at Alice and Olivia
✨Know Your Customer Experience
Make sure you understand the importance of customer experience in this role. Be ready to share examples of how you've provided exceptional service in the past and how you can create long-lasting client relationships.
✨Showcase Your Leadership Skills
As a Sales Supervisor, you'll need to lead by example. Prepare to discuss your previous management experiences, even if they're informal, and how you’ve motivated others to achieve their goals.
✨Familiarise Yourself with the Brand
Research the company’s products and current trends. Being able to speak knowledgeably about the collections will show your passion and readiness to engage with customers effectively.
✨Demonstrate Teamwork and Flexibility
This role requires collaboration with the entire management team. Be prepared to discuss how you’ve worked as part of a team in the past and your willingness to adapt to different situations, including working flexible hours.