Regional Program Manager - London UK

\"Alibaba Infrastructure Operations Team\"

We are the Alibaba Infrastructure Operations Team, a critical component of a leading global technology enterprise's infrastructure strategy.

Our mission is to ensure the highly efficient, stable, and secure operation of the operational environment across the Globe.

We are dedicated to delivering \"last mile customer value\" from our operational facilities, providing a seamless, reliable, and highly efficient service experience.

• Our Core Focuses
• End-to-End

Reliability: From critical equipments (electric, HVAC) to IT services, we provide comprehensive stability assurance, focused on mitigating risks and ensuring business continuity.

• Project-Based & Lean

Operations: We approach operational work through a project lens, continuously optimizing processes to achieve efficient resource utilization and lean operating costs.

• Innovation & Talent

Development: We actively integrate cutting-edge technologies and foster robust knowledge-sharing mechanisms to continuously enhance our team's professional capabilities and innovative practices.

We serve as the robust foundation for the enterprise's business growth in the Americas, providing powerful and trustworthy infrastructure assurance through professionalism, innovation, and collaboration.

• Job Responsibilities
• Build deep operational partnership with colocation providers, establishing hands-on governance over daily operations, risk management, and service quality to ensure comprehensive operational excellence beyond baseline contractual commitments.
• Develop and enforce operational standards, inspection protocols, and performance benchmarks.

Conduct regular on-site audits and operational reviews, identify service gaps, and drive corrective actions to closure — functioning as the on-ground authority for operational excellence.

• Establish risk governance frameworks for assigned regions, including proactive risk identification, root cause analysis leadership, and preventive action tracking across all colocation infrastructure.
• Drive colocation provider monitoring system integration across regional infrastructure through structured project management, coordinating cross-functional resources (internal engineering, colo provider teams, platform vendors) to ensure standardized telemetry access, data quality, and alarm management aligned with Alibaba global environment monitoring system standards.
• Lead review and validation of electrical and HVAC automation control logic implemented by colocation providers, orchestrating technical experts and vendor resources to ensure control strategies meet reliability, efficiency, and safety standards.
• Conduct systematic risk identification and governance for electrical and HVAC infrastructure, coordinating assessment activities across colo providers and internal stakeholders, driving single points of failure analysis, redundancy validation, and mitigation roadmap development to closure.
• Oversee commissioning and tuning of electrical and HVAC automation systems, managing vendor execution and validating control parameters, setpoints, and closed-loop operation stability — ensuring production-ready delivery through rigorous acceptance testing.
• Collaborate with global headquarters on operational strategy, standards development, and platform roadmap.

Represent regional perspectives in global reviews and ensure global policies are adapted to local contexts.

Build regional operational capability through training, certification, and knowledge transfer programs.

• Job Requirements
• Bachelor's degree or higher in a technical discipline.

Over 8 years of experience in infrastructure operations, with proven track record in colocation provider management or vendor governance.

• Solid understanding of critical infrastructure systems (electric, HVAC) with demonstrated ability to orchestrate technical resources and drive engineering initiatives from concept to delivery — someone who knows how to get things done right.
• Proven track record in vendor governance, operational auditing, and performance improvement.

Ability to establish high operational standards and drive colocation providers to exceed baseline expectations.

• Strong project management capabilities with a track record of delivering complex, cross-functional initiatives across multiple stakeholders and geographies.

Resourceful in navigating ambiguity and pushing through organizational barriers.

• Experience in infrastructure risk governance, including risk identification, root cause analysis, and mitigation execution.

Demonstrated ability to drive systematic improvements and close action items with discipline.

• Self-starter with high ownership and bias for action.

Proven ability to identify opportunities, challenge existing approaches, and drive innovative solutions independently.

Someone who gets energized by hard problems and is willing to go the extra mile for meaningful work.

• Excellent communication and stakeholder management skills, with ability to build trust and influence across diverse cultural and organizational contexts.

Mandarin proficiency is a plus.

• Willingness to travel internationally (up to 30-40% of time).
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