At a Glance
- Tasks: Build strong customer relationships and manage the sales order process from start to finish.
- Company: Join Aliaxis, a global leader in fluid and energy management solutions.
- Benefits: Enjoy competitive salary, hybrid working, health plans, and personal development opportunities.
- Other info: Be part of a diverse team that values your contributions and growth.
- Why this job: Make a real impact by enhancing customer experiences in a supportive environment.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 26922 - 26922 £ per year.
At Aliaxis, we design innovative, reliable, and sustainable solutions for fluid and energy management. Our pipe and fitting systems work seamlessly behind the scenes — delivering peace of mind to customers and end users across the globe. With operations in over 40 countries, we tackle the most complex challenges in the building, infrastructure, industrial, electrical, and agriculture sectors. But what truly drives us is our people. Our 15,000 employees bring the expertise, passion, and dedication that power everything we do. Together, we make life flow — and we're looking for talented individuals to join us on that journey.
We're offering a unique opportunity to join a global Belgian company with an international and collaborative culture. Aliaxis is focused on reinforcing our operational foundations and building the agility needed to capture future growth opportunities. Through our Horizon 2030 strategy, we're evolving into a more disciplined, high-performing global Group — and we're looking for talented people who want to contribute to this long-term strategic journey.
As a Customer Services Co‑ordinator, you’ll build and maintain strong customer relationships while acting as the customer’s voice within the business. You’ll handle enquiries, orders and issues professionally by working across departments to ensure a smooth customer experience. You’ll manage the full sales order process—from initial enquiry to delivery—and support key administrative tasks such as logging concerns, processing credits, and resolving complaints.
SALARY: £26,922 per annum
WHAT YOU WILL DO
- Provide timely, professional responses to all customer enquiries via telephone, email and occasional face‑to‑face interactions.
- Build, develop and influence strong customer relationships to support satisfaction and sales growth.
- Manage the complete sales order process, from receipt to delivery, ensuring accuracy and effective communication throughout.
- Coordinate with internal teams to meet commitments and maximise customer opportunities.
- Handle concerns and complaints, ensuring appropriate resolution, corrective actions, and preventative measures are implemented.
- Identify and secure sales opportunities within agreed pricing and terms.
ABOUT YOU
- Customer service experience, ideally within a Manufacturing or B2B environment.
- Clear and professional communication skills—both verbal and written.
- A consistently high service orientation, able to maintain excellence in all situations.
- Strong relationship‑building skills with the ability to influence internally and externally.
- A proactive, self‑managing approach and the ability to perform under pressure.
- Commercial awareness with the ability to create and secure sales opportunities.
- Ability to identify improvements and support change initiatives.
- Proficient in MS Office, with ERP experience—ideally Dynamics AX12.
BENEFITS
- Life Assurance 6x annual salary
- Critical illness cover
- Pension contribution up to 10%
- Dental & Health cash plans
- Hybrid Working - 2 days per week from home
- Enhanced parental leave
- Great discounts on local retailers and restaurants
- Fantastic Health & Wellbeing package including an Employee Assistance Programme
- Full access to LinkedIn Learning to aid personal and professional development
- Cycle to work scheme
- Plus many more
Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are guided by our behaviours — We Care, We Dare, We Deliver! These reflect what we expect from each other and what you can expect from us: a culture that looks after its people, encourages you to challenge and improve, and gives you the space to make a real contribution.
For us, equity and belonging start already at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants.
Customer Services Co-Ordinator in Cannock employer: Aliaxis
At Aliaxis, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work culture that empowers our employees to thrive. As a Customer Services Co-Ordinator, you will benefit from a comprehensive health and wellbeing package, hybrid working options, and extensive professional development opportunities through platforms like LinkedIn Learning. Join us in a dynamic environment where your contributions are valued, and together, we can make life flow for our customers and communities.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Co-Ordinator in Cannock
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Aliaxis. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Aliaxis before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Co-Ordinator in Cannock
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Aliaxis:Your cover letter is your chance to shine! Tell us why you want to work at Aliaxis specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Aliaxis!
How to prepare for a job interview at Aliaxis
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
