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- Tasks: Ensure exceptional client experience and satisfaction through proactive engagement and insightful reporting.
- Company: Join an industry leader based in Peterborough with a focus on client success.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing client relationships and improving service delivery.
- Qualifications: Experience in client service management and strong communication skills required.
- Other info: Dynamic role with opportunities to innovate and improve client experiences.
ALH Recruitment are looking to recruit a Customer Service Exec with immediate effect for our client, an industry leader who have their HQ based in Peterborough. The Customer Service Exec / Client Success Executive plays a key role in ensuring exceptional client experience and satisfaction. This role involves reviewing service performance, generating insightful reports, and proactively managing client needs across tickets, projects, and internal tasks. It will also involve acting as an escalation point and therefore require strong communication skills, attention to detail, and a proactive approach to client engagement.
Duties - Responsibilities:
- Monitor and evaluate service delivery against agreed SLAs and KPIs
- Prepare and deliver client performance reports, including ticket resolution times, project progress, and service metrics
- Serve as the primary point of contact for key clients, addressing any concerns, issues, or escalations and ensuring they are resolved in a timely manner
- Provide actionable insights to internal teams and clients
- Actively monitor open tickets and ensure timely updates and resolution
- Coordinate internal tasks to meet client expectations and deadlines
- Build strong relationships to enhance retention and satisfaction
- Identify opportunities to improve processes and client experience
Knowledge / Skills:
- Ability to build, improve and gain stakeholder engagement for a client first culture
- Proven experience in client experience or client service management role
- Strong organisational and time management skills
- Excellent communication and interpersonal abilities
- Proficiency in order management software / ITSM systems
- Analytical mindset with the ability to interpret data, create reports and make informed decisions
- Skilled in managing multiple tasks simultaneously
- Ability to work collaboratively with cross-functional teams
- Detail-oriented with a commitment to quality
- Familiarity with ITIL frameworks and best practices for service management
- Leader, client centric, empathetic, passionate, critical thinker, innovative and results focused
If you feel you have the skills and experience to step into this Customer Service Exec / Client Success Exec position, please apply below.
Customer Service Executive in Peterborough employer: ALH Recruitment
Contact Detail:
ALH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Peterborough
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about client engagement, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Prepare some insightful questions to ask during your interview. This shows that you're proactive and engaged. Think about what you want to know regarding their client success strategies or how they measure service performance.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a great opportunity to reiterate your enthusiasm for the role and the company.
We think you need these skills to ace Customer Service Executive in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Executive. Highlight your experience in client service management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for client engagement and your proactive approach. Tell us why you're the perfect fit for this role and how you can enhance client satisfaction at StudySmarter.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully resolved client issues in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining the StudySmarter family!
How to prepare for a job interview at ALH Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Executive. Familiarise yourself with the key duties mentioned in the job description, like monitoring service delivery and preparing performance reports. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since strong communication is crucial for this position, prepare examples from your past experiences where you've effectively resolved client issues or escalated concerns. Practising how you articulate these situations can help you convey your interpersonal abilities during the interview.
✨Demonstrate Your Analytical Mindset
Be ready to discuss how you've used data to improve client experiences in previous roles. Think of specific instances where you interpreted data to create reports or make informed decisions. This will highlight your analytical skills and show that you can provide actionable insights.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and how they measure success in the Customer Service Executive role. This not only shows your interest but also helps you assess if the company is the right fit for you.
