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For Companies At a Glance
- Tasks: Lead a dynamic team in managing customer support across calls, emails, and live chats.
- Company: Join a market-leading company based in Boston, Lincolnshire.
- Benefits: Attractive package with opportunities for growth and development.
- Why this job: Make a real impact by enhancing customer experiences and leading a passionate team.
- Qualifications: Experience in team leadership and strong communication skills required.
- Other info: Exciting role with a focus on performance management and case resolution.
The predicted salary is between 36000 - 60000 £ per year.
ALH Recruitment are looking to recruit a Technical Support Team Leader for our client who continue to dominate their market, based in the Boston area of Lincolnshire.
The Team Leader is responsible for overseeing daily operational workloads across calls, emails, live chats, and case management to ensure service levels are met. The role involves managing team performance, monitoring response times, ensuring cases are accurately documented and progressed correctly, and addressing performance or workflow issues. The Team Leader provides support to team members as needed.
Responsibilities:
- Proven experience in a team leadership or supervisory role, preferably within a customer service, operations, or case management environment.
- Strong ability to manage and prioritise workloads across multiple channels, including calls, emails, live chats, and case queues.
- Demonstrated people management skills, including performance monitoring, coaching, and addressing underperformance or workflow issues.
- Excellent understanding of case management processes, including accurate note-taking, escalation handling, and ensuring cases progress correctly through defined workflows.
- Ability to handle complex, sensitive, or escalated cases professionally and efficiently.
- Strong communication skills, with the ability to liaise effectively with team members, management, and other departments.
- Strong organisational and decision-making skills, with the ability to allocate work and manage competing priorities, including work assigned by senior leadership.
- High attention to detail, particularly when reviewing long-open cases and identifying delays or process gaps.
If you feel you have the skills and experience to step into this exciting Technical Support Team Leader role, please apply below.
Technical Support Team Leader in Lincolnshire employer: ALH Recruitment
Contact Detail:
ALH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Team Leader in Lincolnshire
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews like a pro! Research common questions for a Technical Support Team Leader role and practice your answers. We recommend using the STAR method to structure your responses – it helps you showcase your experience effectively.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've managed workloads, improved team performance, or handled tricky cases. Real-life stories make you memorable and demonstrate your capabilities.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Technical Support Team Leader in Lincolnshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and any relevant customer service roles to show us you’re the right fit for the Technical Support Team Leader position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've managed teams or handled complex cases, so we can see your problem-solving skills in action.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use professional language but keep it friendly – we want to get a sense of your personality too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Technical Support Team Leader role. We can’t wait to hear from you!
How to prepare for a job interview at ALH Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge and case management processes. Be ready to discuss how you've handled complex cases in the past, as well as your experience with managing workloads across different channels like calls, emails, and live chats.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people management skills. Think about times when you've coached team members or addressed performance issues. This will demonstrate your ability to lead a team effectively and ensure service levels are met.
✨Be Organised
Since the role involves managing multiple priorities, show that you can keep things in order. Bring along a list of strategies you've used to prioritise workloads and manage competing demands, especially when it comes to allocating work from senior leadership.
✨Communicate Clearly
Strong communication is key for this role. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you liaise with different departments and handle escalated cases, showcasing your ability to maintain professionalism under pressure.
