Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st/2nd line IT support and troubleshoot technical issues.
- Company: Leading tech company in Peterborough with a focus on career development.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Why this job: Kickstart your IT career and gain hands-on experience with cutting-edge technologies.
- Qualifications: Experience with Active Directory, Windows OS, and remote support tools.
- Other info: Join a supportive team and advance your technical skills in a dynamic environment.
The predicted salary is between 23400 - 31200 £ per year.
ALH Recruitment are looking to recruit a 1st/2nd Line Support Technician for our client based in Peterborough who continue to lead their market. This role would suit somebody who is looking to develop in their career starting at 1st/2nd Line to hopefully progress and develop technically.
You will ideally have experience of the following:
- Creating/managing Users/Groups in Active Directory.
- Creating/managing Users/Groups in Azure AD/Microsoft Entra.
- Experience with Windows Desktop (7-11) and Server (2012R2 - 2022) Operating Systems.
- Exchange Online/Microsoft Exchange/Microsoft 365 - SharePoint Online/OneDrive.
- Backup and DR Solutions e.g. Acronis, Veeam, Windows Servers, etc.
- Experience with Microsoft Hyper-V.
- Working as part of an existing Support Team using a Ticket System and Remote Support tools.
Advantageous:
- Experience with Linux and macOS and IP Telephone Systems.
- Knowledge of basic broadband and network troubleshooting.
If you feel you have the skills and experience to step into this exciting 1st/2nd Line Technical Support role, please apply below.
IT Support Technician (1st/2nd Line) employer: ALH Recruitment
Contact Detail:
ALH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician (1st/2nd Line)
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world, especially those who work in support roles. They might know about openings or can even refer you directly, which gives you a leg up!
✨Tip Number 2
Prepare for the technical interview by brushing up on your knowledge of Active Directory and Microsoft 365. We recommend setting up a mock interview with a friend to practice explaining your experience clearly and confidently.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific challenges you've faced in previous roles and how you resolved them. This will demonstrate your ability to handle real-world IT issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Support Technician (1st/2nd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Active Directory, Azure AD, and the various operating systems mentioned in the job description. We want to see how your skills match up with what we're looking for!
Showcase Your Support Experience: If you've worked in a support team before, let us know! Mention any ticket systems or remote support tools you've used. This will help us understand how you can fit into our existing team.
Be Clear and Concise: When writing your application, keep it straightforward. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ALH Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Azure AD, and the various Windows operating systems. Be ready to discuss your experience with these technologies and how you've used them in past roles. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you resolved a tricky ticket or helped a colleague with a tech problem. This will demonstrate your ability to think on your feet and provide excellent support.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its market position. Understanding their products and services will help you tailor your answers and show genuine interest in the role. Plus, it’s a great way to ask insightful questions during the interview.
✨Practice Remote Support Scenarios
Since remote support is a key part of the job, consider practising common troubleshooting scenarios. You might be asked how you would handle a user’s issue over the phone or via a ticketing system. Being prepared for this will give you an edge and show that you’re ready for the role.