Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team in managing customer support across calls, emails, and live chats.
- Company: Join a market-leading company based in Boston, Lincolnshire.
- Benefits: Attractive salary package and opportunities for professional growth.
- Why this job: Make a real difference by enhancing customer experiences and leading a passionate team.
- Qualifications: Experience in team leadership and strong communication skills required.
- Other info: Exciting role with potential for career advancement in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
ALH Recruitment are looking to recruit a Technical Support Team Leader for our client who continue to dominate their market, based in the Boston area of Lincolnshire.
The Team Leader is responsible for overseeing daily operational workloads across calls, emails, live chats, and case management to ensure service levels are met. The role involves managing team performance, monitoring response times, ensuring cases are accurately documented and progressed correctly, and addressing performance or workflow issues. The Team Leader provides support to team members as needed.
- Oversee the Workload - Incoming Calls/ Emails/ Live Chats and Case load.
- General Management of the team - Response times too long, cases being raised for everything, Notes added to cases and being moved through the flow correctly.
- Handle specific cases - Passed by Management / Escalated by customer / Flagged by team for assistance (in email).
- Fields and allocates work sent via other departments / Directors (in BA Absence).
- Review of all cases that are open beyond 4 weeks.
Responsibilities:
- Proven experience in a team leadership or supervisory role, preferably within a customer service, operations, or case management environment.
- Strong ability to manage and prioritise workloads across multiple channels, including calls, emails, live chats, and case queues.
- Demonstrated people management skills, including performance monitoring, coaching, and addressing underperformance or workflow issues.
- Excellent understanding of case management processes, including accurate note-taking, escalation handling, and ensuring cases progress correctly through defined workflows.
- Ability to handle complex, sensitive, or escalated cases professionally and efficiently.
- Strong communication skills, with the ability to liaise effectively with team members, management, and other departments.
- Strong organisational and decision-making skills, with the ability to allocate work and manage competing priorities, including work assigned by senior leadership.
- High attention to detail, particularly when reviewing long-open cases and identifying delays or process gaps.
If you feel you have the skills and experience to step into this exciting Technical Support Team Leader role, please apply below.
Technical Support Team Leader in Boston employer: ALH Recruitment
Contact Detail:
ALH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Team Leader in Boston
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how you would handle specific scenarios related to team management and case handling, as this role is all about leading a dynamic team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Technical Support Team Leader in Boston
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you dive into your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Technical Support Team Leader, so make sure you understand the key responsibilities and skills required.
Tailor Your CV and Cover Letter: When applying, don’t just send a generic CV. We want to see how your experience aligns with the role. Highlight your leadership skills and any relevant experience in customer service or case management to show us you’re the right fit.
Showcase Your Communication Skills: Since this role involves liaising with team members and management, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application to reflect how you’d communicate in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ALH Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge and case management processes. Be ready to discuss how you've handled complex cases in the past, as well as your experience with managing workloads across different channels like calls, emails, and live chats.
✨Showcase Your Leadership Skills
Prepare examples that highlight your people management abilities. Think about times when you've coached team members or addressed performance issues. This will demonstrate your capability to lead a team effectively and ensure service levels are met.
✨Be Organised
Since the role involves managing multiple priorities, show that you can keep things in order. Bring along any tools or methods you use for organisation, and be ready to explain how you prioritise tasks and allocate work efficiently.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your ability to liaise effectively with both team members and management.
