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- Tasks: Provide top-notch customer support via calls, emails, and live chats.
- Company: Join a global market leader in customer support.
- Benefits: Competitive salary, full training, and no weekend shifts.
- Other info: Enjoy a supportive team environment with opportunities for growth.
- Why this job: Gain valuable experience while helping customers solve their problems.
- Qualifications: Customer service experience is essential; electrical knowledge is a plus.
The predicted salary is between 26000 - 26000 £ per year.
ALH Recruitment are looking to recruit a Customer Support Technician for our client who are a market leader across the globe. This role is based from our clients Head Office close to Boston.
If you have Electrical/Electronics knowledge this will be advantageous, but it is not essential. Dealing with complaints would also be very advantageous but again not essential. Experience dealing with Customers over the phone is essential, the job will involve problem solving and providing expert product knowledge at all times. Full training will be provided to increase your product knowledge.
Daily Tasks Include:
- Answering incoming calls from End users & Installers
- Creating & Maintaining Case records
- Answering incoming Emails from End users & Installers
- Speaking with Regional Champions
- Arranging POs and Call outs
- Answering incoming Live Chats from End users & Installers
Hours - Mon - Friday (no weekends)
If you feel you have the skills and experience to step into this exciting Customer Support position, please apply below.
Support Technician in Boston employer: ALH Recruitment
Contact Detail:
ALH Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician in Boston
✨Tip Number 1
Make sure you research the company before your interview. Knowing their products and values will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer support scenarios. Think about how you'd handle tricky situations or complaints, as this will demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! This shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take that extra step.
We think you need these skills to ace Support Technician in Boston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, especially if you've dealt with customers over the phone. We want to see how your skills match up with what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about the Support Technician role and how your background makes you a great fit. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing how you approach problem-solving, especially in customer support scenarios.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ALH Recruitment
✨Know Your Stuff
Make sure you brush up on your product knowledge before the interview. Even if full training will be provided, having a basic understanding of the products and services will show that you're proactive and genuinely interested in the role.
✨Practice Your Phone Skills
Since you'll be dealing with customers over the phone, it’s crucial to practice your communication skills. Try role-playing common customer scenarios with a friend or family member to get comfortable with problem-solving and providing clear, concise information.
✨Showcase Your Customer Service Experience
Be ready to discuss any previous experience you have in customer service, even if it’s not directly related to tech. Highlight how you handled complaints or difficult situations, as this will demonstrate your ability to manage customer expectations effectively.
✨Prepare Questions
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the support team faces. This shows your enthusiasm for the role and helps you assess if it’s the right fit for you.