IT Manager in Boston

ALH Recruitment are looking to recruit an IT Manager with immediate effect for our industry leading client who are based in Boston, Lincolnshire.

Job summary:

Responsible for the implementation, management, and delivery of IT infrastructure and services throughout the organisation. This role combines hands-on technical administration with leadership responsibilities to meet business needs and stakeholder expectations. Very broadly, the role includes:

• Oversight of infrastructure, networks, cloud services, and business-critical applications, ensuring secure and reliable operations.
• Support for both legacy and modern systems, including ERP, CRM, Sage, Microsoft 365, and specialist software.
• Management and liaison with external providers, contractors, and internal teams to deliver IT solutions, support business projects, and align technology strategy with organisational objectives.

Responsibilities:

• Deliver hands-on IT support and administration across hardware, software, and infrastructure.
• Manage Microsoft 365 services including Outlook, SharePoint, Teams, OneDrive, Adobe, Google apps and Intune.
• Provide end-user support and business use-case guidance for Teams, SharePoint, and OneDrive, including secure file sharing with clients and access to external 365 resources.
• Administer Active Directory, including user provisioning, group policies, account decommissioning, and organisational structure management.
• Configure and manage VLANs, switches, routers, firewalls, and wireless networks.
• Administer and support telephony systems, including Avaya onsite PBX, VoIP services, and phone recording/information requests.
• Provide support for audio-visual equipment, conferencing systems, and meeting room technology.
• Assist with IT and audio-visual setup at company events and meetings.
• Maintain and support ERP and CRM systems, including troubleshooting and vendor liaison.
• Provide support for legacy programs such as Sage 50 Accounts and Sage Manufacturing.
• Support and maintain specialist applications including Sage Payroll, Adobe Creative Cloud, KeyShot, and other business-critical software.
• Implement, manage, and support site-wide applications such as the ‘Sign Inn’ visitor management system, including iPad terminals across the main site.
• Provide printer and peripheral maintenance, setup, and support.
• Perform patch management, system monitoring, and preventative maintenance.
• Administer data backups, disaster recovery, and business continuity solutions.
• Oversee IT security measures including endpoint protection, MFA, and vulnerability checks.
• Provide 3rd line escalation support for complex technical incidents.
• Manage IT asset inventory, procurement, and lifecycle management.
• Handle hardware purchasing for end-user equipment such as laptops, monitors, keyboards, and mice.

Skills/Experience:

• Strong technical background across IT infrastructure, networking, cloud, and system administration.
• Proven experience in IT management and supervisory responsibilities, supported by a broad IT career history.
• Hands-on expertise with Microsoft 365, Active Directory, Intune, and Azure administration.
• Expertise in VLAN and switch configuration, firewall management, VPNs, and network security.
• Experience supporting ERP, CRM, legacy systems (Sage 50 Accounts, Sage Manufacturing), and specialist applications such as Adobe Creative Cloud, KeyShot, and Sage Payroll.
• Knowledge of domain administration, DNS, SSL certificates, and website support.
• Familiarity with email management and branding solutions such as Exclaimer.
• Experience implementing and supporting business systems such as visitor management (SignInn) and site-wide infrastructure projects.
• Strong problem-solving skills with extensive 3rd line support and troubleshooting experience.
• Knowledge of IT security (specifically Cyber Essentials and ISO 27001), compliance, data and GDPR protection, and business continuity planning.
• Proven people management skills, with the ability to lead, mentor, and develop team members.
• Excellent stakeholder management, able to communicate technical concepts clearly and effectively to non-technical colleagues, suppliers, and leadership.
• Effective collaboration skills, with experience working alongside contractors, MSPs, and cross-departmental teams.

Relevant IT certifications (e.g., Microsoft, ITIL, CompTIA) desirable.

If you feel you have the skills and experience to step into this exciting IT Manager position, please apply below.