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For Companies At a Glance
- Tasks: Manage customer journeys from onboarding to renewal, ensuring smooth revenue workflows.
- Company: Join a dynamic team focused on customer success and innovative solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers succeed and driving product improvements.
- Qualifications: Strong project management skills and a knack for building relationships.
- Other info: Collaborative environment with a focus on leveraging AI for efficiency.
The predicted salary is between 36000 - 60000 £ per year.
Who you are:
- You like living in the messy middle of revenue workflows: Pricing, quoting, billing, renewals, approvals, exceptions, "special deal terms". You don’t get scared when it’s complicated.
- You can understand the needs of different company functions: You’re fluent enough with Finance/RevOps (accuracy, controls, auditability) and Sales (speed, flexibility, closing deals) to keep everyone aligned.
- You’re calm when the numbers matter: When money, invoices, or customer trust is involved, you’re detail-oriented, structured, and you don’t hand-wave.
- You’re a strong project driver: You can run implementations with clear plans, owners, and timelines without turning it into heavy process.
- You’re technical in the practical way: You can reason about integrations, APIs, data flows, and "where the source of truth lives" well enough to unblock customers and work tightly with engineers.
- You have a sharp ear for signal: You can turn scattered feedback ("this feels off") into an actionable problem statement and a concrete next step.
- You’re relationship-forward but outcome-driven: You build trust with stakeholders and you push toward measurable wins (faster deal cycles, fewer billing issues, cleaner ops).
- You’re a builder of leverage: You turn repeated customer asks into playbooks, docs, templates, and product feedback so each new customer goes live faster than the last.
- You use AI to move faster: You use AI tools to synthesize calls, draft crisp comms, build enablement, and spot patterns across accounts—without losing judgment or empathy.
What the job involves:
- Own customers end-to-end (the fun kind): From kickoff → onboarding → adoption → renewal/expansion. If a customer is stuck, you’re on it.
- Drive time-to-value: Help customers implement Alguna quickly and see impact early across pricing, quoting, and billing workflows.
- Be the voice of the customer internally: Bring insights, pain points, and feature requests back to product/engineering with clarity and urgency.
- Build relationships and trust: Work with Finance/RevOps/Sales/Engineering stakeholders and become a reliable partner, especially when things are complex.
- Create scalable success motions: Playbooks, health scoring, onboarding templates, and self-serve enablement that makes every customer easier to support than the last.
- Partner cross-functionally: Work closely with sales, product, and engineering to unblock customers, prioritize fixes, and improve the product.
- Handle issues with urgency: Triage problems, coordinate internally, and keep customers informed until resolution.
What success looks like:
- Customers get to value quickly and confidently rely on Alguna for critical revenue workflows.
- Renewals are smooth because outcomes are clear and trust is high.
- Common issues turn into product improvements, docs, and playbooks.
- The customer success motion becomes more efficient and scalable over time.
Customer Success Manager in London employer: Alguna
Contact Detail:
Alguna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Get to know the company inside out before your interview. Understand their products, values, and how they fit into the market. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your storytelling skills! Be ready to share specific examples of how you've tackled complex projects or resolved customer issues in the past. This will demonstrate your ability to handle the messy middle of revenue workflows like a pro.
✨Tip Number 3
Network like there's no tomorrow! Reach out to current employees on LinkedIn, attend industry events, or join relevant online communities. Building relationships can give you insider info and even referrals that could land you an interview.
✨Tip Number 4
Don't forget to follow up after your interviews! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you're detail-oriented and value communication—key traits for a Customer Success Manager.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Your Understanding of Complexity: When writing your application, make sure to highlight your ability to navigate complex revenue workflows. Use examples that demonstrate how you've tackled intricate pricing, quoting, or billing scenarios in the past.
Emphasise Your Detail Orientation: Since this role involves handling money and customer trust, it's crucial to showcase your detail-oriented nature. Mention specific instances where your attention to detail made a difference in project outcomes or customer satisfaction.
Highlight Your Relationship-Building Skills: We want to see how you build trust with stakeholders. Share stories about how you've collaborated with different teams like Finance, Sales, or Engineering to achieve common goals, especially in challenging situations.
Demonstrate Your Project Management Abilities: In your application, illustrate your project management skills by discussing how you've successfully driven implementations. Include details about your planning process, timelines, and how you kept everything on track without overcomplicating things.
How to prepare for a job interview at Alguna
✨Know Your Numbers
As a Customer Success Manager, you'll be dealing with pricing, quoting, and billing. Brush up on your financial knowledge and be ready to discuss how you can ensure accuracy and control in these areas. Show that you understand the importance of detail when it comes to customer trust and revenue.
✨Showcase Your Project Management Skills
Be prepared to talk about your experience in driving projects from kickoff to renewal. Share specific examples of how you've implemented clear plans and timelines without overcomplicating processes. This will demonstrate your ability to keep things structured while still being flexible.
✨Communicate Cross-Functionally
Highlight your ability to work with different teams like Finance, Sales, and Engineering. Discuss how you've built relationships and trust with stakeholders in the past, especially when navigating complex situations. This shows you're not just a relationship-builder but also outcome-driven.
✨Embrace Technology and AI
Talk about how you've used AI tools to enhance your work, whether it's synthesising feedback or creating templates. Be ready to explain how you balance technology with empathy, ensuring that customer interactions remain personal while leveraging efficiency.
