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For Companies At a Glance
- Tasks: Manage customer journeys from onboarding to renewal, ensuring smooth revenue workflows.
- Company: Join a dynamic team at Alguna, focused on customer success and innovation.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers succeed and driving product improvements.
- Qualifications: Strong project management skills and a knack for building relationships.
- Other info: Collaborative environment with a focus on leveraging AI for efficiency.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Who you are:
- You like living in the messy middle of revenue workflows: Pricing, quoting, billing, renewals, approvals, exceptions, “special deal terms”… you don’t get scared when it’s complicated.
- You can understand the needs of different company functions: You’re fluent enough with Finance/RevOps (accuracy, controls, auditability) and Sales (speed, flexibility, closing deals) to keep everyone aligned.
- You’re calm when the numbers matter: When money, invoices, or customer trust is involved, you’re detail-oriented, structured, and you don’t hand-wave.
- You’re a strong project driver: You can run implementations with clear plans, owners, and timelines without turning it into heavy process.
- You’re technical in the practical way: You can reason about integrations, APIs, data flows, and “where the source of truth lives” well enough to unblock customers and work tightly with engineers.
- You have a sharp ear for signal: You can turn scattered feedback (“this feels off”) into an actionable problem statement and a concrete next step.
- You’re relationship-forward but outcome-driven: You build trust with stakeholders and you push toward measurable wins (faster deal cycles, fewer billing issues, cleaner ops).
- You’re a builder of leverage: You turn repeated customer asks into playbooks, docs, templates, and product feedback so each new customer goes live faster than the last.
- You use AI to move faster: You use AI tools to synthesize calls, draft crisp comms, build enablement, and spot patterns across accounts—without losing judgment or empathy.
What the job involves:
- Own customers end-to-end (the fun kind): From kickoff → onboarding → adoption → renewal/expansion. If a customer is stuck, you’re on it.
- Drive time-to-value: Help customers implement Alguna quickly and see impact early across pricing, quoting, and billing workflows.
- Be the voice of the customer internally: Bring insights, pain points, and feature requests back to product/engineering with clarity and urgency.
- Build relationships and trust: Work with Finance/RevOps/Sales/Engineering stakeholders and become a reliable partner, especially when things are complex.
- Create scalable success motions: Playbooks, health scoring, onboarding templates, and self-serve enablement that makes every customer easier to support than the last.
- Partner cross-functionally: Work closely with sales, product, and engineering to unblock customers, prioritize fixes, and improve the product.
- Handle issues with urgency: Triage problems, coordinate internally, and keep customers informed until resolution.
What success looks like:
- Customers get to value quickly and confidently rely on Alguna for critical revenue workflows.
- Renewals are smooth because outcomes are clear and trust is high.
- Common issues turn into product improvements, docs, and playbooks.
- The customer success motion becomes more efficient and scalable over time.
Customer Success Manager employer: Alguna
Contact Detail:
Alguna Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. Don’t be shy—ask for informational interviews to learn more about their roles and share your passion for customer success.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience with revenue workflows, project management, and customer relationships. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer success. Think about how you’ve handled complex situations in the past and be ready to share those stories. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Understanding of Complexity: When you write your application, make sure to highlight your ability to navigate complex revenue workflows. Use examples that demonstrate how you've tackled intricate pricing, quoting, or billing scenarios in the past.
Emphasise Your Relationship-Building Skills: We want to see how you build trust with stakeholders. Share stories about how you've collaborated with different teams like Finance, Sales, or Engineering to achieve common goals and resolve issues.
Be Detail-Oriented: Since this role involves handling money and customer trust, it's crucial to showcase your attention to detail. Mention specific instances where your structured approach made a difference in project outcomes or customer satisfaction.
Use AI Tools to Your Advantage: If you've used AI tools to enhance your work processes, let us know! Describe how these tools helped you synthesise information, improve communication, or identify patterns, and how they can be applied in the Customer Success Manager role.
How to prepare for a job interview at Alguna
✨Know Your Numbers
As a Customer Success Manager, you'll be dealing with pricing, billing, and renewals. Brush up on your financial knowledge and be ready to discuss how you can ensure accuracy and control in these areas. Show that you understand the importance of detail when it comes to customer trust and revenue.
✨Demonstrate Project Management Skills
Be prepared to share examples of how you've successfully driven projects in the past. Highlight your ability to create clear plans, assign owners, and stick to timelines without overcomplicating processes. This will show that you can manage implementations effectively.
✨Build Relationships, Drive Outcomes
Talk about your experience in building trust with stakeholders across different functions like Finance, Sales, and Engineering. Emphasise your relationship-forward approach while also being outcome-driven. Share specific instances where you’ve pushed for measurable wins.
✨Leverage AI Tools
Since using AI is part of the role, come prepared to discuss how you've used AI tools in your previous roles. Whether it's synthesising calls or spotting patterns, demonstrate your ability to use technology to enhance customer success without losing the human touch.
