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- Tasks: Drive customer success by ensuring adoption and satisfaction with AlgoSec's cybersecurity solutions.
- Company: AlgoSec is a leader in hybrid, multi-cloud cybersecurity, trusted by over 2,200 global organisations.
- Benefits: Enjoy remote work flexibility, a supportive team culture, and opportunities for professional growth.
- Why this job: Be a strategic advisor, engage with enterprise clients, and make a real impact in cybersecurity.
- Qualifications: 5+ years in Customer Success or similar roles, with strong IT security knowledge and client engagement skills.
- Other info: Join a diverse and inclusive company committed to employee development and success.
The predicted salary is between 28800 - 42000 £ per year.
Over 2,200 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks. Join our global team, securing application connectivity, anywhere. We are the leader in hybrid, multi-cloud cybersecurity for secure application connectivity in a hybrid world. Our AI-driven platform provides visibility, real-time threat detection, and compliance automation for enterprise customers. With strong market traction, year on year ARR growth and profitable, we are entering a high-growth phase as we go deeper into cloud and looking for a proven sales leader to scale revenue and expand our go-to-market reach globally.
We are hiring a Customer Success Manager to join our Sales team. CSMs are strategic and technical advisors who help our enterprise customers adopt, optimize, and expand their use of AlgoSec’s solutions. As a CSM, you’ll own post-sales success, driving adoption, value realization, and customer satisfaction while partnering closely with Sales, Technical Services, Product, and Engineering. You’ll combine relationship management with a strong grasp of IT security infrastructure to guide customers through successful adoption and expansion.
Responsibilities:
- Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization.
- Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans.
- Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes. Flag churn risks early and lead mitigation efforts.
- Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential.
- Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights.
- Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints.
- Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base.
- Advocate Internally: Represent the customer’s voice and ensure their needs are championed across the organization.
Requirements:
- 5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration.
- Proven experience managing strategic and enterprise-level customers with measurable success.
- Strong understanding of network security, governance, audit, risk, and compliance practices.
- Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits).
- Excellent consulting, project management, and data-driven decision-making skills.
- Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST).
- Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN).
- Resilient and adaptable in dynamic, fast-paced environments.
- Executive presence and ability to manage high-stakes conversations and escalations.
- Willingness to travel up to 50% of the time.
Advantages:
- Experience with Salesforce.com and Gainsight.
- Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius.
AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.
Customer Success Manager (Technical), UK employer: AlgoSec
Contact Detail:
AlgoSec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Technical), UK
✨Tip Number 1
Familiarise yourself with AlgoSec's products and services. Understanding their AI-driven platform and how it secures application connectivity will help you speak confidently about the value you can bring to customers.
✨Tip Number 2
Network with current or former employees of AlgoSec on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your interviews.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully driven customer adoption and satisfaction. Highlighting measurable outcomes will demonstrate your capability as a Customer Success Manager.
✨Tip Number 4
Stay updated on the latest trends in network security and cloud technologies. Being knowledgeable about industry developments will position you as a trusted advisor to potential customers and show your commitment to the role.
We think you need these skills to ace Customer Success Manager (Technical), UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or similar roles, especially within enterprise software and security. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of network security and your customer-first mindset. Mention specific examples of how you've driven customer adoption and satisfaction in previous roles.
Showcase Technical Knowledge: In your application, emphasise your technical skills related to security tech and APIs. Mention any experience with tools like Salesforce.com and Gainsight, as well as your familiarity with cloud infrastructure.
Highlight Relationship Management Skills: Demonstrate your ability to build strong relationships with stakeholders. Include examples of how you've acted as a trusted advisor and led customer engagements, such as Executive Business Reviews.
How to prepare for a job interview at AlgoSec
✨Understand the Company and Its Products
Before your interview, make sure to research AlgoSec thoroughly. Familiarise yourself with their AI-driven platform and how it secures application connectivity across various environments. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Technical Knowledge
As a Customer Success Manager (Technical), you'll need a solid understanding of network security and compliance practices. Be prepared to discuss your experience with security technologies like firewalls and APIs, as well as your familiarity with cloud infrastructure. Highlight specific examples from your past roles.
✨Demonstrate Your Customer-Centric Approach
AlgoSec values a customer-first mindset. During the interview, share examples of how you've successfully managed strategic customer relationships in the past. Discuss how you identified adoption gaps and created tailored success plans to drive customer satisfaction and value realisation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle high-stakes conversations. Think about situations where you've had to mitigate churn risks or lead customer engagements. Prepare to explain your thought process and the outcomes of your actions.
