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- Tasks: Engage with education customers to drive renewals and create meaningful opportunities.
- Company: Join Zoom, a leader in innovative communication solutions.
- Benefits: Gain valuable experience in a dynamic environment with a focus on professional growth.
- Other info: Work in Amsterdam or London office, with a vibrant team culture.
- Why this job: Make an impact by transforming customer conversations into long-term relationships.
- Qualifications: Confident communicator with a positive attitude and willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
Location: Amsterdam or London Zoom Office (minimum 4 days per week in office)
Duration: 9 months
At Zoom, we believe renewals are more than a transaction – they’re a critical moment to reinforce value, deepen relationships and drive long-term customer success. We’re looking for a highly motivated Renewals Specialist to join our EMEA team, focused on our Education customers. This role is centred on proactive outbound engagement, helping customers transition to one of Zoom Workplace for Education Bundles through consultative, value‑led conversations. If you thrive in a high‑activity environment and know how to turn conversations into meaningful opportunities, this role is for you.
What You’ll Do
- Drive proactive customer engagement
- Own outbound engagement across a defined Education Book of Business (EMEA)
- Deliver high‑volume daily calling, with clear expectations on minimum connected calls per day
- Build momentum through consistent follow‑ups and structured outreach
- Lead value‑based conversations
- Use playbooks and messaging frameworks to guide discussions
- Shift the narrative from price to value, outcomes and ROI
- Understand customer needs and position Zoom Workplace for Education Bundles accordingly
- Convert conversations into pipeline
- Turn engagement into qualified Renewal Manager Accepted Leads (RMALs)
- Meet minimum conversion targets from connected calls to RMALs
- Ensure every opportunity is clearly defined within Salesforce
- Execute with operational excellence
- Maintain high‑quality CRM hygiene in Salesforce (SFDC)
- Submit all leads with complete, actionable notes within SLA
- Track activity, performance and conversion metrics consistently
- Collaborate to win
- Partner with Renewal Managers and Account Executives
- Share insights to continuously improve messaging, playbooks and customer approach
What Success Looks Like
- Consistently achieving daily connected call targets
- Strong conversion rates from calls to RMALs
- High‑quality, actionable pipeline creation
- Demonstrating a consultative, value‑first mindset in every interaction
What You Bring
- Confident communicator with a willingness to learn
- Resilient and motivated in a high‑activity, outbound environment
- Coachable, with a positive attitude and openness to feedback
- Organised, with good attention to detail in CRM and admin tasks
- Eager to build skills in consultative, value‑based selling
Requirements
- Fluent English (essential)
- Additional European languages (desirable)
- Experience working across EMEA markets (preferred)
- Based in Amsterdam or London, with minimum 4 days in‑office
- Bachelor’s degree or equivalent experience
- Experience with Salesforce (preferred)
Why Join?
You’ll be part of a team at Zoom that sees renewals differently – not as a contract event, but as a moment to deliver value, strengthen trust and unlock growth.
Renewals Specialist (Sales) - Amsterdam or London office - 9 Months FTC employer: Algomarketing
Contact Detail:
Algomarketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Specialist (Sales) - Amsterdam or London office - 9 Months FTC
✨Tip Number 1
Get to know the company inside out! Research Zoom's values, especially around education and customer success. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Role-play with a friend or in front of a mirror. Focus on how to shift the conversation from price to value, outcomes, and ROI. The more comfortable you are, the better you'll engage with potential customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn, join relevant groups, and attend industry events. Building relationships can give you insights and even referrals that might just land you that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to dive into the Zoom culture.
We think you need these skills to ace Renewals Specialist (Sales) - Amsterdam or London office - 9 Months FTC
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your enthusiasm for the education sector shine through. We want to see how you can connect with our Education customers and why you believe in the value of what we offer.
Highlight Your Outbound Experience: Make sure to emphasise any previous experience you have in outbound sales or customer engagement. We’re looking for someone who thrives in a high-activity environment, so share examples that demonstrate your ability to drive proactive engagement.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Use bullet points if it helps to break down your achievements!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Zoom!
How to prepare for a job interview at Algomarketing
✨Know Your Value Proposition
Before the interview, make sure you understand how Zoom's Workplace for Education Bundles can benefit customers. Be ready to discuss specific examples of how you can shift conversations from price to value, outcomes, and ROI.
✨Practice Your Outbound Engagement Skills
Since this role involves high-volume calling, practice your pitch and consultative selling techniques. Role-play with a friend or use a mirror to refine your delivery and ensure you sound confident and engaging.
✨Familiarise Yourself with Salesforce
As maintaining CRM hygiene is crucial, brush up on your Salesforce skills. Know how to log calls, track leads, and maintain notes effectively. This will show that you're organised and ready to hit the ground running.
✨Show Your Resilience and Coachability
In a high-activity environment, resilience is key. Be prepared to share examples of how you've handled rejection or setbacks in the past. Also, express your eagerness to learn and adapt based on feedback during the interview.