Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead pre-sales technical support for smart intercom and home projects, ensuring customer satisfaction.
- Company: World-leading enterprise in intelligent intercom and smart home solutions.
- Benefits: Competitive salary, opportunities for travel, and professional growth in a dynamic industry.
- Why this job: Join a pioneering company and make a real impact in the IoT space.
- Qualifications: Bachelor’s degree in relevant field and 3+ years of pre-sales experience required.
- Other info: Fluency in Mandarin and English is essential; travel may be required.
The predicted salary is between 36000 - 60000 £ per year.
ABOUT THE CLIENT
A world-leading enterprise in the field of intelligent intercom and smart home. It provides full-scenario solutions for residential, commercial office, elderly care, medical care and other scenarios, with its products and services covering more than 130 countries and ranking first in market share in some regional markets.
ABOUT THE ROLE
As Senior Pre-sales Engineer for the UK market, you will independently lead the full pre-sales technical support process for smart intercom and smart home projects, including needs analysis, solution planning, customised solution writing, and English-language product demonstrations and presentations. You will support the sales team in driving technical marketing activities such as online seminars and exhibitions, developing demo solutions and competitive analysis reports, and contributing to new market development, customer acquisition, co-operation negotiations, agreement signing, and order conversion to support regional sales targets. You will also take ownership of full-cycle technical support for major projects and key customers across the in-sales and after-sales stages, ensuring smooth delivery and effective issue resolution. Acting as the frontline technical expert, you will co-ordinate cross-functional resources to resolve technical issues and complaints, enhance customer satisfaction, and gather customer feedback and market intelligence to support continuous product and service improvement.
Key Responsibilities
- Pre-sales Technical Support
- Plan and execute technical marketing activities such as online seminars and exhibitions.
- Develop demonstration solutions, customised solutions, and competitive analysis reports.
- Support the sales team in exploring new markets and acquiring new customers.
- Participate in co-operation negotiations, agreement signing, and order acquisition to support the achievement of regional sales targets.
- Analyse customer needs accurately, provide optimal technical solutions, and improve bid win rates.
- Independently manage full-cycle technical support for major projects and key customers to ensure successful delivery.
- Resolve frontline technical issues and customer complaints, coordinating internal resources to deliver effective solutions.
- Continuously improve customer satisfaction through responsive and high-quality technical support.
- Collect customer feedback and competitive insights to drive ongoing product and service improvement.
Skills, Knowledge & Expertise
- Bachelor’s degree or above in Communication Engineering, Electronics, Computer Science, or a related field.
- Experience in the smart intercom, smart home, access control, security, or related industries. Exposure to adjacent sectors such as building materials, HVAC, elevators, high-end flooring, luxury furniture, lighting solutions, security cameras, fire safety systems, or other ELV-related products is an advantage.
- More than 3 years of pre-sales technical support experience; exposure to overseas markets or independent project delivery is preferred.
- Strong solution-writing and presentation skills, with familiarity in competitive analysis methods.
- Good project management awareness and a strong customer service mindset.
- Fluency in both Mandarin and English for business communication.
- Willingness to travel for business as required.
- Clear logical thinking, a results-oriented mindset, and excellent communication and co-ordination skills.
Senior Pre Sales Engineer (Chinese Speaker, IoT Industry) in London employer: Algomarketing
Contact Detail:
Algomarketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pre Sales Engineer (Chinese Speaker, IoT Industry) in London
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or attend relevant events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Showcase your skills in action! Create a portfolio or demo solutions that highlight your technical expertise. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to pre-sales support. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Pre Sales Engineer (Chinese Speaker, IoT Industry) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Pre-sales Engineer. Highlight your experience in the IoT industry and any relevant technical skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your fluency in Mandarin and English, and how your previous experiences can help us achieve our goals.
Showcase Your Technical Skills: Since this role involves a lot of technical support, make sure to showcase your solution-writing and presentation skills. We love seeing examples of how you've successfully managed projects or resolved technical issues in the past.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at Algomarketing
✨Know Your Stuff
Make sure you brush up on the latest trends in the IoT industry, especially around smart intercom and smart home technologies. Familiarise yourself with the company's products and services, and be ready to discuss how they fit into the market landscape.
✨Showcase Your Solutions Skills
Prepare to demonstrate your ability to analyse customer needs and develop tailored solutions. Think of examples from your past experience where you've successfully created customised solutions or improved bid win rates, and be ready to share these during the interview.
✨Practice Your Presentation
Since you'll be doing product demonstrations and presentations, practice explaining complex technical concepts in a clear and engaging way. You might even want to prepare a mini-presentation on a relevant topic to showcase your skills and confidence.
✨Be Ready for Technical Questions
Expect to face some technical questions that test your knowledge and problem-solving abilities. Brush up on competitive analysis methods and be prepared to discuss how you would handle specific technical issues or customer complaints in real-world scenarios.