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- Tasks: Lead pre-sales support for smart home projects and deliver engaging product presentations.
- Company: Join a leading enterprise in intelligent intercom and smart home solutions.
- Benefits: Competitive salary, travel opportunities, and a chance to work on innovative projects.
- Why this job: Make an impact in the IoT industry while enhancing customer satisfaction.
- Qualifications: Bachelor's degree and 3+ years in pre-sales technical support; fluent in Mandarin and English.
- Other info: Dynamic role with opportunities for growth and international exposure.
The predicted salary is between 48000 - 72000 £ per year.
A world-leading enterprise in the field of intelligent intercom and smart home. It provides full-scenario solutions for residential, commercial office, elderly care, medical care and other scenarios, with its products and services covering more than 130 countries and ranking first in market share in some regional markets.
As Senior Pre-sales Engineer for the UK market, you will independently lead the full pre-sales technical support process for smart intercom and smart home projects, including needs analysis, solution planning, customised solution writing, and English-language product demonstrations and presentations. You will support the sales team in driving technical marketing activities such as online seminars and exhibitions, developing demo solutions and competitive analysis reports, and contributing to new market development, customer acquisition, co-operation negotiations, agreement signing, and order conversion to support regional sales targets.
You will also take ownership of full-cycle technical support for major projects and key customers across the in-sales and after-sales stages, ensuring smooth delivery and effective issue resolution. Acting as the frontline technical expert, you will co-ordinate cross-functional resources to resolve technical issues and complaints, enhance customer satisfaction, and gather customer feedback and market intelligence to support continuous product and service improvement.
Key Responsibilities- Plan and execute technical marketing activities such as online seminars and exhibitions.
- Develop demonstration solutions, customised solutions, and competitive analysis reports.
- Support the sales team in exploring new markets and acquiring new customers.
- Participate in co-operation negotiations, agreement signing, and order acquisition to support the achievement of regional sales targets.
- Analyse customer needs accurately, provide optimal technical solutions, and improve bid win rates.
- Independently manage full-cycle technical support for major projects and key customers to ensure successful delivery.
- Resolve frontline technical issues and customer complaints, coordinating internal resources to deliver effective solutions.
- Continuously improve customer satisfaction through responsive and high-quality technical support.
- Collect customer feedback and competitive insights to drive ongoing product and service improvement.
- Bachelor’s degree or above in Communication Engineering, Electronics, Computer Science, or a related field.
- Experience in the smart intercom, smart home, access control, security, or related industries. Exposure to adjacent sectors such as building materials, HVAC, elevators, high-end flooring, luxury furniture, lighting solutions, security cameras, fire safety systems, or other ELV-related products is an advantage.
- More than 3 years of pre-sales technical support experience; exposure to overseas markets or independent project delivery is preferred.
- Strong solution-writing and presentation skills, with familiarity in competitive analysis methods.
- Good project management awareness and a strong customer service mindset.
- Fluency in both Mandarin and English for business communication.
- Willingness to travel for business as required.
- Clear logical thinking, a results-oriented mindset, and excellent communication and co-ordination skills.
Senior Pre Sales Engineer (Chinese Speaker, IoT Industry) in City of London employer: Algomarketing
Contact Detail:
Algomarketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Pre Sales Engineer (Chinese Speaker, IoT Industry) in City of London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IoT industry. Attend events, webinars, and meetups to meet potential employers and learn about job openings. Remember, it’s all about who you know!
✨Tip Number 2
Show off your skills! Prepare a killer demo or presentation that showcases your technical expertise in smart intercoms and smart homes. This will not only impress potential employers but also give you a chance to demonstrate your problem-solving abilities.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to appear. Reach out directly to companies you’re interested in, like ours at StudySmarter, and express your interest in working with them. You never know what opportunities might be available!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Senior Pre Sales Engineer (Chinese Speaker, IoT Industry) in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Pre-sales Engineer role. Highlight your experience in the IoT industry and any relevant technical skills. We want to see how your background aligns with our needs!
Showcase Your Solutions Skills: In your application, emphasise your solution-writing and presentation skills. Share examples of how you've successfully developed customised solutions in the past. This will help us see your potential impact on our team.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. We appreciate straightforward communication, so get to the point while showcasing your enthusiasm for the role and our company.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Algomarketing
✨Know Your Stuff
Make sure you’re well-versed in the IoT industry and the specific technologies related to smart intercoms and smart homes. Brush up on your technical knowledge, as you'll need to demonstrate your expertise during the interview.
✨Showcase Your Solutions
Prepare to discuss examples of customised solutions you've developed in the past. Be ready to explain your thought process behind these solutions and how they addressed customer needs, as this will highlight your problem-solving skills.
✨Practice Your Presentation Skills
Since the role involves product demonstrations and presentations, practice delivering a mock presentation. Focus on clarity and engagement, and be prepared to answer questions that may arise during your demo.
✨Understand the Company Culture
Research the company’s values and mission. Understanding their approach to customer satisfaction and technical support will help you align your answers with what they’re looking for, showing that you’re a great fit for their team.