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- Tasks: Engage with education customers to drive renewals and create meaningful opportunities.
- Company: Join Zoom, a leader in innovative communication solutions.
- Benefits: Gain valuable experience in a dynamic environment with potential for growth.
- Other info: Work in Amsterdam or London, with a focus on collaboration and team success.
- Why this job: Make an impact by transforming customer conversations into lasting relationships.
- Qualifications: Confident communicator with a positive attitude and willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
Department: Demand Generation
Employment Type: Fixed Term Contract
Location: UK
Description
Renewals Specialist – Education (Outbound / Value-Led Engagement)
Location: Amsterdam or London Office (minimum 4 days per week in office)
Region: EMEA
Duration: 9 months
At Zoom, we believe renewals are more than a transaction – they’re a critical moment to reinforce value, deepen relationships and drive long-term customer success. We’re looking for a highly motivated Renewals Specialist to join our EMEA team, focused on our Education customers. This role is centred on proactive outbound engagement, helping customers transition to one of Zoom Workplace for Education Bundles through consultative, value-led conversations. If you thrive in a high-activity environment and know how to turn conversations into meaningful opportunities, this role is for you.
What You’ll Do
- Drive proactive customer engagement
- Own outbound engagement across a defined Education Book of Business (EMEA)
- Deliver high-volume daily calling, with clear expectations on minimum connected calls per day
- Build momentum through consistent follow-ups and structured outreach
- Lead value-based conversations
- Use playbooks and messaging frameworks to guide discussions
- Shift the narrative from price to value, outcomes and ROI
- Understand customer needs and position Zoom Workplace for Education Bundles accordingly
- Convert conversations into pipeline
- Turn engagement into qualified Renewal Manager Accepted Leads (RMALs)
- Meet minimum conversion targets from connected calls to RMALs
- Ensure every opportunity is clearly defined within Salesforce
- Execute with operational excellence
- Maintain high-quality CRM hygiene in Salesforce (SFDC)
- Submit all leads with complete, actionable notes within SLA
- Track activity, performance and conversion metrics consistently
- Collaborate to win
- Partner with Renewal Managers and Account Executives
- Share insights to continuously improve messaging, playbooks and customer approach
What Success Looks Like
- Consistently achieving daily connected call targets
- Strong conversion rates from calls to RMALs
- High-quality, actionable pipeline creation
- Demonstrating a consultative, value-first mindset in every interaction
What You Bring
- Confident communicator with a willingness to learn
- Resilient and motivated in a high-activity, outbound environment
- Coachable, with a positive attitude and openness to feedback
- Organised, with good attention to detail in CRM and admin tasks
- Eager to build skills in consultative, value-based selling
Requirements
- Fluent English (essential)
- Additional European languages (desirable)
- Experience working across EMEA markets (preferred)
- Based in Amsterdam or London, with minimum 4 days in-office
- Bachelor’s degree or equivalent experience
- Experience with Salesforce (preferred)
Why Join?
You’ll be part of a team at Zoom that sees renewals differently – not as a contract event, but as a moment to deliver value, strengthen trust and unlock growth.
Renewals Specialist (Sales) - Amsterdam or London office - 9 Months FTC employer: Algomarketing Ltd.
Contact Detail:
Algomarketing Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Specialist (Sales) - Amsterdam or London office - 9 Months FTC
✨Tip Number 1
Get to know the company inside out! Research Zoom's values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Role-play with a friend or in front of a mirror. Focus on how to shift the conversation from price to value, outcomes, and ROI – that's what this role is all about!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn, join relevant groups, and engage in discussions. This can give you insider tips and might even lead to referrals.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Renewals Specialist (Sales) - Amsterdam or London office - 9 Months FTC
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let us see your enthusiasm for the education sector. Share any relevant experiences or insights that highlight your understanding of how renewals can impact educational institutions.
Be Clear and Concise: We appreciate straightforward communication. Make sure your application is easy to read and gets straight to the point. Use bullet points if necessary to highlight your key achievements and skills.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Renewals Specialist role. Mention your experience with outbound engagement and value-led conversations to catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Algomarketing Ltd.
✨Know Your Value Proposition
Before the interview, make sure you understand how to articulate the value of Zoom's Workplace for Education Bundles. Be ready to discuss how these solutions can benefit educational institutions and how you can help customers see that value during your conversations.
✨Practice Your Outbound Engagement Skills
Since this role involves high-volume calling, practice your pitch and consultative selling techniques. Role-play with a friend or family member to get comfortable with shifting the conversation from price to value, outcomes, and ROI.
✨Familiarise Yourself with Salesforce
As maintaining CRM hygiene in Salesforce is crucial, brush up on your Salesforce skills. Know how to log calls, track leads, and manage your pipeline effectively. This will show your potential employer that you're organised and detail-oriented.
✨Show Your Resilience and Coachability
In a high-activity environment, resilience is key. Be prepared to share examples of how you've handled challenges in previous roles. Also, express your openness to feedback and learning, as this is essential for growth in a sales position.