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- Tasks: Engage with education customers and drive proactive conversations to enhance renewals.
- Company: Join Zoom, a leader in communication technology with a focus on education.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Work in a vibrant office in Amsterdam or London with a supportive team.
- Why this job: Make a real impact in education by helping customers transition to innovative solutions.
- Qualifications: Strong communication skills and a passion for customer engagement.
The predicted salary is between 30000 - 40000 £ per year.
Location: Amsterdam or London Office (minimum 4 days per week in office)
Region: EMEA
Duration: 9 months
At Zoom, we believe renewals are more than a transaction – they’re a critical moment to reinforce value, deepen relationships and drive long-term customer success. We’re looking for a highly motivated Renewals Specialist to join our EMEA team, focused on our Education customers. This role is centred on proactive outbound engagement, helping customers transition to one of Zoom Workplace for Education Bundles through consultative, value-led conversations.
If you thrive in a high-activity environment and know how to turn conversations into meaningful opportunities, this role is for you.
What You’ll Do:- Drive proactive customer engagement
- Own outbound engagement across a defined Education Book of Business (EMEA)
- Deliver high-volume daily calling, with clear expectations on minimum connected calls per day
- Build momentum through consistent follow-ups and structured outreach
- Lead value-based conversations
- Use playbooks and messaging frameworks to guide discussions
- Shift the narrative from price to value, outcomes and ROI
- Understand customer needs and position Zoom Workplace for Education Bundles accordingly
- Convert conversations into pipeline
- Turn engagement into qualified Renewal Manager Accepted Leads (RMALs)
- Meet minimum conversion targets from connected calls to RMALs
- Ensure every opportunity is clearly defined within Salesforce
- Execute with operational excellence
- Maintain high-quality CRM hygiene in Salesforce (SFDC)
- Submit all leads with complete, actionable notes within SLA
- Track activity, performance and conversion metrics consistently
- Collaborate to win
- Partner with Renewal Managers
Renewals Specialist (Sales) - Amsterdam or London office - 9 Months FTC employer: Algomarketing Ltd.
Contact Detail:
Algomarketing Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Specialist (Sales) - Amsterdam or London office - 9 Months FTC
✨Tip Number 1
Network like a pro! Reach out to current employees at Zoom or in the education sector on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the Renewals Specialist.
✨Tip Number 2
Prepare for those interviews by practising your value-led conversation skills. Think about how you can shift discussions from price to value, just like the job description mentions. Role-play with a friend to get comfortable!
✨Tip Number 3
Show off your CRM skills! Familiarise yourself with Salesforce if you haven't already. Being able to talk about your experience with CRM systems will definitely give you an edge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the StudySmarter team.
We think you need these skills to ace Renewals Specialist (Sales) - Amsterdam or London office - 9 Months FTC
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let us see your enthusiasm for the education sector. Share any relevant experiences or insights that highlight your commitment to helping customers succeed in this space.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Renewals Specialist role. Use keywords from the job description and demonstrate how your skills align with our needs, especially around proactive engagement and value-led conversations.
Highlight Your Communication Skills: Since this role involves a lot of outbound engagement, emphasise your communication skills in your application. Share examples of how you've successfully turned conversations into opportunities in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Algomarketing Ltd.
✨Know Your Value Proposition
Before the interview, make sure you understand how to articulate the value of Zoom's offerings, especially the Workplace for Education Bundles. Be ready to discuss how you can shift conversations from price to value, outcomes, and ROI.
✨Demonstrate Proactive Engagement Skills
Prepare examples from your past experiences where you've successfully driven proactive customer engagement. Highlight any high-volume calling experiences and how you turned those conversations into meaningful opportunities.
✨Familiarise Yourself with Salesforce
Since maintaining high-quality CRM hygiene in Salesforce is crucial, brush up on your Salesforce skills. Be prepared to discuss how you’ve used CRM tools in previous roles to track activity and performance metrics.
✨Practice Value-Based Conversations
Use role-playing to practice leading value-based conversations. Familiarise yourself with the playbooks and messaging frameworks that guide discussions, so you can confidently demonstrate your consultative selling approach during the interview.