Customer Success Engineer - German speaker a Bonus! London, England

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests.

As a Customer Success Engineer at Algolia, you will play a key role in ensuring our customers adopt, implement, and scale our search and discovery platform successfully. You’ll partner closely with customers to deliver high-quality technical onboarding, solution design, best-practice guidance, and hands-on implementation support.

This role is ideal for someone who is deeply curious, loves solving complex technical problems, and is energised by learning and applying new technologies including modern development patterns, cloud infrastructure, and emerging AI capabilities.

YOUR ROLE WILL CONSIST OF:

• Work with Sales Teams and prospects on their evaluation and adoption of Algolia solutions
• Understand and qualify customer goals with KPIs and effectively articulate Algolia’s ability to meet them
• Assist in the Sales process including discovery, demo, Proofs of Concept (POC), RFP responses & business justification
• Develop custom search applications leveraging the tools, frameworks, and partners of the Algolia ecosystem
• Distill and advocate customer interests, needs and product feedback in order to relay to Product and Engineering teams
• Continuously learn and update skills and keep aware of industry trends in the Search and Discovery space
• Work with the Solution Architects and Customer Success teams on seamless transition to the post sales process to ensure highly successful onboarding

YOU MIGHT BE A FIT IF YOU HAVE:

• Obsessed with Solving Customer Problems
• 2/3+ years experience in a customer-facing technical role (SE, SA, consultant, PM), ideally in the SaaS space
• Previous software development experience in one or more of the following areas: Back-End: Java, Ruby, Go, Node, Python, Swift/Objective-C
• Experience with data formats and data transformation
• Great oral and written communication skills
• Superior organizational skills working with multiple customers and have the ability to switch context quickly throughout the day
• Experience at our current stage and beyond ($150-300M+ ARR range, high growth, lots of change and building internal infrastructure)

NICE TO HAVE:

• A background in the search industry or e-commerce
• Specific knowledge in frameworks Magento, Shopify, Salesforce Commerce Cloud, commercetools and alike
• Familiarity with emerging concepts in agentic AI systems
• Knowledge in Analytics, SEO

FLEXIBLE WORKPLACE STRATEGY:

Algolia’s flexible workplace model is designed to empower all Algolians to fulfil our mission to power search and discovery with ease. We place an emphasis on an individual’s impact, contribution, and output, over their physical location.

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

• GRIT – Problem-solving and perseverance capability in an ever-changing and growing environment
• TRUST – Willingness to trust our co-workers and to take ownership
• CANDOR – Ability to receive and give constructive feedback
• CARE – Genuine care about other team members, our clients and the decisions we make in the company
• HUMILITY – Aptitude for learning from others, putting ego aside

We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported.