Customer Success Engineer in London

About AlgoliaAt Algolia, we\’re proud to be a pioneer and market leader in AI Search, empowering 17,000+ businesses to deliver blazing‐fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined.

In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market‐leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens.

Your Role

Partner closely with customers to deliver high‐quality technical onboarding, solution design, best‐practice guidance, and hands‐on implementation support.

Support our Professional and Expert Foundation offerings, acting as a technical owner for assigned accounts and ensuring smooth delivery through clear communication, rigorous documentation, and thoughtful stakeholder alignment.

Develop custom search applications leveraging the tools, frameworks, and partners of the Algolia ecosystem.

Distill and advocate customer interests, needs and product feedback to Product and Engineering teams.

Work with Sales Teams on evaluation and adoption of Algolia solutions, articulating how our platform meets their goals and KPIs.

Assist in the sales process including discovery, demo, proofs of concept, RFP responses and business justification.

Champion technical excellence across a variety of customer architectures and use cases.

Continuously stay updated on industry trends in Search and Discovery and contribute to thought leadership.

Collaborate with Solution Architects and Customer Success teams during the seamless transition to the post‐sales process.

Qualifications

Obsessed with solving customer problems.

2–3+ years experience in a customer‐facing technical role (SE, SA, consultant, PM), ideally in the SaaS space.

Prior software development experience in one or more of the following: Front End (JavaScript, TypeScript, React), Back End (Java, Ruby, Go, Node, Python, Swift/Objective‐C).

Experience with data formats and data transformation.

Excellent oral and written communication skills.

Superior organizational skills, able to juggle multiple customers and shifting priorities.

Experience at a high‐growth, high‐ARR stage ($150–300 M+ ARR) with lots of change and building internal infrastructure.

Nice to Have

Background in the search industry or e‐commerce.

Knowledge of specific e‐commerce frameworks (Magento, Shopify, Salesforce Commerce Cloud, commercetools, etc.).

Familiarity with emerging concepts in agentic AI systems (autonomous reasoning, tool use, multi‐agent orchestration).

Knowledge in Analytics, SEO.

Work Environment & FlexibilityAlgolia\’s flexible workplace model empowers all team members to work from wherever they thrive. We offer fully remote, hybrid‐remote, and in‐office options in cities such as Paris, NYC, London, Sydney, and Bucharest. All positions labeled \”Remote\” are only available for remote work within the specified country; positions with a specific city are only available in that location.

Values & Diversity

GRIT – Problem‐solving and perseverance capability in an ever‐changing and growing environment.

TRUST – Willingness to trust our co‐workers and to take ownership.

CANDOR – Ability to receive and give constructive feedback.

CARE – Genuine care about other team members, our clients and the decisions we make in the company.

HUMILITY – Aptitude for learning from others, putting ego aside.

We\’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.

Recruitment Fraud NoticeWe\’ve recently seen an increase in recruitment scams targeting job seekers. For your safety:

Apply directly through our careers page.

All genuine communication from Algolia will come from an @algolia.com email address.

We\’ll never ask for payments, purchases, or financial details during the hiring process.

Ready to Apply?If you share our values and enthusiasm for building the world\’s best search & discovery technology, we\’d love to review your application!

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