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- Tasks: Assist users with technical issues and enhance their experience with our AI search platform.
- Company: Join Algolia, a leading AI search platform with a focus on innovation and collaboration.
- Benefits: Enjoy flexible work options, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values trust, candor, and genuine care.
- Why this job: Make a real impact by helping businesses deliver fast, predictive search experiences.
- Qualifications: Passion for problem-solving and experience in web development and APIs.
The predicted salary is between 30000 - 40000 £ per year.
Algolia is a leading AI search platform that helps businesses deliver fast, predictive search experiences. We are hiring a Developer Support Engineer to assist technical users with implementing Algolia across web and mobile development stacks.
Responsibilities
- Handle technical requests via web and email support channels.
- Conduct professional and empathetic conversations with customers to gather information, troubleshoot, and resolve technical obstacles.
- Submit bug reports to the Engineering team for issues requiring further attention.
- Partner with Product and Engineering teams to develop subject‑matter expertise and act as a product expert for the support team.
- Contribute to internal and external knowledge bases.
- Participate in internal projects to improve processes and tools.
Requirements
- Strong desire to help people solve problems and the ability to explain complex technical concepts to a broad audience.
- Experience with web development, REST APIs, and database management.
- Working knowledge of development languages such as JavaScript, Java, PHP, C#, Objective‑C, Swift, Ruby, and Python.
- Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
- Excellent spoken and written English skills.
- Willingness to work in an on‑call rotation.
Nice to Have
- Experience in technical customer support for SaaS enterprise software.
- Basic familiarity with iOS and Android platforms.
- Experience supporting open‑source projects and their GitHub communities.
- Experience with Shopify and Magento.
- Experience in environments with high growth and evolving internal infrastructure (e.g., $50‑200M ARR).
Company Values
- GRIT – Problem‑solving and perseverance in an ever‑changing environment.
- TRUST – Willingness to trust coworkers and take ownership.
- CANDOR – Ability to receive and give constructive feedback.
- CARE – Genuine care for team members, clients, and company decisions.
- HUMILITY – Aptitude for learning from others and putting ego aside.
Workplace Flexibility
Algolia offers a flexible workplace model that empowers employees to focus on impact, contribution, and output rather than physical location. Our global presence includes offices in Paris, NYC, London, Sydney, and Bucharest, and many team members choose to work remotely – fully remote or hybrid‑remote – depending on the role. We are committed to diversity and inclusion. All interested candidates are encouraged to apply directly through our careers page.
Please be aware of recruitment fraud: legitimate communication from Algolia will originate from an @algolia.com email address. We will never request payment or financial details during the hiring process. Algolia is an equal opportunity employer. We do not discriminate based on race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.
Junior Developer Support Engineer employer: Algolia
Contact Detail:
Algolia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Developer Support Engineer
✨Tip Number 1
Get to know the company inside out! Research Algolia's products and values, especially their focus on AI search. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be helping users troubleshoot, think of common issues they might face and how you'd explain solutions. Role-playing with a friend can really help you nail down your approach.
✨Tip Number 3
Show off your technical chops! Be ready to discuss your experience with web development and APIs. If you've worked with any of the languages mentioned, have examples ready to share – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Algolia. Good luck!
We think you need these skills to ace Junior Developer Support Engineer
Some tips for your application 🫡
Show Your Passion for Problem-Solving: When writing your application, let us see your enthusiasm for helping others solve technical issues. Share examples of how you've tackled challenges in the past, as this aligns perfectly with our values of GRIT and CARE.
Tailor Your Skills to the Role: Make sure to highlight your experience with web development, REST APIs, and any relevant programming languages. We want to see how your skills match what we're looking for, so don’t hold back on showcasing your technical expertise!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language to explain your experiences and avoid jargon unless necessary. This will help us understand your background better and see how you can communicate complex concepts effectively.
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Algolia
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of web development, REST APIs, and the programming languages mentioned in the job description. Being able to explain complex technical concepts clearly will show that you can communicate effectively with customers.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Algolia values GRIT, so demonstrating your perseverance and problem-solving abilities will resonate well during the interview.
✨Practice Empathy in Communication
Since you'll be having professional conversations with customers, practice how to approach troubleshooting with empathy. Think about how you would want to be treated if you were the customer facing a technical obstacle.
✨Familiarise Yourself with the Company Culture
Understand Algolia's values like TRUST, CANDOR, and CARE. Be ready to discuss how you embody these values in your work and how they align with your personal approach to teamwork and customer support.