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For Companies At a Glance
- Tasks: Support customers by resolving technical issues and enhancing their experience with our AI Search.
- Company: Join Algolia, a leader in AI Search technology, known for innovation and collaboration.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Work in a supportive environment that values trust, candor, and continuous learning.
- Why this job: Be part of a dynamic team that empowers businesses with cutting-edge search solutions.
- Qualifications: Experience in technical support, web development, and a passion for helping others.
The predicted salary is between 40000 - 50000 £ per year.
At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering thousands of businesses to deliver blazing‑fast, predictive search experiences at internet scale.
Responsibilities
- Handle technical requests via web and email support channels.
- Conduct professional and empathetic conversations with customers to gather information, troubleshoot, and resolve technical obstacles.
- Submit bug reports to the Engineering team for issues needing attention.
- Partner with Product and Engineering teams to develop subject‑matter expertise and act as a product expert to the support team.
- Contribute to internal and external knowledge bases.
- Participate in internal projects to improve processes and tools.
Requirements
- Strong desire to help people solve problems and the ability to explain complex technical concepts to a broad audience.
- Experience with web development, REST APIs, and database management.
- 2+ years of experience in technical customer support, supporting SaaS enterprise software.
- Ability to handle and prioritize a portfolio of tickets at various stages of resolution.
- Excellent spoken and written English skills.
- Ability to work in an on‑call rotation.
Nice to Have
- Basic familiarity with iOS & Android platforms.
- Experience supporting open‑source projects & their GitHub communities.
- Experience with Shopify or Magento.
Our Values
- GRIT – Problem‑solving and perseverance capability in an ever‑changing and growing environment.
- TRUST – Willingness to trust co‑workers and to take ownership.
- CANDOR – Ability to receive and give constructive feedback.
- CARE – Genuine care about other team members, clients, and the decisions we make.
- HUMILITY – Aptitude for learning from others and putting ego aside.
Developer Support Engineer New London, England employer: Algolia
Contact Detail:
Algolia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Developer Support Engineer New London, England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with current employees at Algolia. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your web development projects and any experience with REST APIs. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for those interviews! Research common technical support scenarios and practice explaining complex concepts in simple terms. Remember, they want to see how you handle real-life problems, so be ready to demonstrate your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Algolia.
We think you need these skills to ace Developer Support Engineer New London, England
Some tips for your application 🫡
Show Your Passion for Problem-Solving: When writing your application, let us see your enthusiasm for helping others solve their technical issues. Share examples of how you've tackled challenges in the past and how you can bring that grit to our team.
Be Clear and Concise: We love a good storyteller, but when it comes to applications, clarity is key! Make sure your written communication is straightforward and easy to understand. Avoid jargon unless it's necessary, and always aim for simplicity.
Highlight Relevant Experience: Make sure to showcase your experience with web development, REST APIs, and database management. We want to know how your background aligns with the role, so don’t hold back on those details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Developer Support Engineer position. Plus, it’s super easy!
How to prepare for a job interview at Algolia
✨Know Your Tech Inside Out
Make sure you brush up on your web development skills, REST APIs, and database management. Be ready to explain complex technical concepts in simple terms, as you'll need to communicate effectively with customers who may not have a technical background.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Highlight your ability to handle multiple support tickets and prioritise them effectively, as this will demonstrate your organisational skills and customer focus.
✨Emphasise Team Collaboration
Since you'll be working closely with Product and Engineering teams, be ready to discuss how you've collaborated with others in previous roles. Share experiences where you've contributed to internal projects or knowledge bases, showcasing your willingness to learn and help others.
✨Align with Company Values
Familiarise yourself with Algolia's values like GRIT, TRUST, and CANDOR. During the interview, reflect these values in your answers. For instance, talk about a time when you showed perseverance in a challenging situation or how you’ve given and received constructive feedback.