Account Manager - NL / NX New London, England

At Algolia, we’re proud to be a pioneer and market leader in AI Search, empowering 18,000+ businesses to deliver blazing-fast, predictive search and browse experiences at internet scale. Every week, we power over 30 billion search requests — four times more than Microsoft Bing, Yahoo, Baidu, Yandex, and DuckDuckGo combined. In 2021, we raised $150 million in Series D funding, quadrupling our valuation to $2.25 billion. This strong foundation enables us to keep investing in our market-leading platform and serving incredible customers like Under Armour, PetSmart, Stripe, Gymshark, and Walgreens. At Algolia, we are passionate about helping developers & product teams connect their users with what matters most in milliseconds!

As an Algolia Account Manager within our Commercial team, you will own and grow a portfolio of existing customers, driving retention and expansion across your install base. You will build strong relationships with key stakeholders, uncover new opportunities, and ensure customers realize measurable value from Algolia’s platform. This role requires a strategic approach to account management, aligning Algolia’s solutions to customer goals to deepen adoption and drive revenue growth. You will partner closely with Customer Success Managers, Renewal Account Executives, and Customer Success Engineers to deliver a seamless customer experience and proactively address risk and opportunity.

YOUR ROLE WILL CONSIST OF:

• Own and manage a large portfolio of existing Commercial customers, with accountability for retaining and growing recurring revenue across your install base.
• Develop a deep understanding of each customer’s business objectives, use cases, and success criteria to proactively identify expansion (upsell and cross-sell) opportunities.
• Act as the primary commercial point of contact for your accounts, building strong, trust-based relationships with key stakeholders and decision-makers.
• Drive account planning and execution strategies that align Algolia’s solutions to customer goals, ensuring customers extract maximum value from their existing feature set.
• Lead commercial conversations including renewals, pricing discussions, and expansion opportunities within your install base.
• Partner closely with Customer Success, Solutions Engineering, Support, and other cross-functional teams to proactively address customer needs, remove blockers, and deliver a seamless customer experience.
• Monitor account health and usage signals to identify risks early, taking action to prevent churn and mitigate contraction.
• Maintain accurate forecasting and pipeline management for your book of business, with a focus on predictable revenue retention and growth.
• Serve as a trusted advisor to customers by bringing insights, best practices, and a consultative approach aligned with Algolia’s position as a leader in search and discovery.

YOU MIGHT BE A FIT IF YOU HAVE:

• Fluent in Dutch and English.
• 4+ years in a B2B SaaS sales or account management role, with ownership of renewals and expansion revenue, ideally with a background working with eCommerce or digital experience platforms.
• A strong customer-first mindset with a genuine interest in building long-term relationships and helping customers succeed.
• Experience managing and growing a book of business (e.g., Account Management, Customer Growth, Renewals, or Account Executive roles with install base focus).
• Proven ability to identify and close expansion opportunities within existing accounts.
• Strong collaboration skills and the ability to effectively engage cross-functional partners to solve customer challenges.
• Comfort operating in a high-growth, dynamic environment, with the ability to manage a high volume of accounts while maintaining attention to detail and prioritisation.

NICE TO HAVE:

• Experience with SaaS, APIs, or developer-focused products.
• Familiarity with usage-based or consumption-based business models.
• Have familiarity with the Dutch and/or Nordic markets.

WE’RE LOOKING FOR SOMEONE WHO CAN LIVE OUR VALUES:

• GRIT - Problem-solving and perseverance capability in an ever-changing and growing environment.
• TRUST - Willingness to trust our co-workers and to take ownership.
• CANDOR - Ability to receive and give constructive feedback.
• CARE - Genuine care about other team members, our clients and the decisions we make in the company.
• HUMILITY - Aptitude for learning from others, putting ego aside.

We’re looking for talented, passionate people to help build the world’s best search and discovery technology. We value autonomy, diversity, and collaboration. We’re committed to creating an inclusive workplace where everyone is respected and supported—regardless of race, age, ancestry, religion, sex, gender identity, sexual orientation, marital status, color, veteran status, disability, or socioeconomic background.