- Reports To: Regional Head of Planning & Performance
- Grade: Aligned to Organisational Structure / Role Evaluation
- Travel Required: Yes
PURPOSE
The Service Centre Planner is the central coordination point between Operations, Sales, Transport, Installation and Supply Chain. The role is responsible for translating customer demand into structured, forward-looking operational plans that align labour, materials, assets and capacity to deliver safe, efficient and cost-effective service operations. By maintaining planning discipline and ensuring operational readiness, the role supports consistent service delivery, maximises resource utilisation and drives operational performance across the network.
WHAT WE DO
Our Operations team delivers safe, efficient and reliable service solutions by coordinating people, assets, materials and customer demand. Through effective planning, scheduling and collaboration across multiple functions, we ensure service commitments are achieved while continuously improving productivity, quality, cost control and customer satisfaction.
YOUR RESPONSIBILITIES
- Develop and maintain rolling operational plans (minimum D+0 to D+21) to provide forward visibility of workload.
- Sequence and schedule work to maximise productivity, minimise downtime and eliminate reactive planning.
- Align operational plans with demand forecasts and service delivery commitments.
- Balance labour, workshop capacity and resources to ensure achievable operational plans.
- Identify capacity constraints and elevate risks to enable proactive intervention.
- Translate sales forecasts into deliverable operational plans through cross–functional collaboration.
- Support Sales & Operations Planning (S&OP/SIOP) processes by aligning demand with operational capability.
- Challenge unrealistic demand assumptions to protect service performance.
- Optimise the use of stock, fleet and operational assets while minimising external hire costs.
- Maintain accurate stock visibility to support effective planning decisions.
- Ensure planning discipline by preventing unplanned work from entering the schedule.
- Monitor plan adherence and implement corrective actions where required.
- Standardise planning processes across service centres to improve consistency.
- Track and analyse operational performance metrics including labour, materials and throughput.
- Identify root causes of performance variances and drive continuous improvement initiatives.
- Identify operational risks early and develop contingency plans to maintain service continuity.
- Maintain accurate planning data and support improvements to planning systems and tools.
- Act as the central coordination point between Operations, Sales, Transport, Installation and Supply Chain.
- Communicate plans, priorities and constraints clearly to ensure organisational alignment.
WHAT WE NEED FROM YOU
Experience
- Proven experience in operational or production planning within a manufacturing, construction or modular environment.
- Experience working within multi-site or high-volume operational environments.
- Demonstrated experience collaborating across multiple business functions in a matrix organisation.
Skills & Knowledge
- Strong analytical skills with experience using planning and scheduling systems.
- Sound understanding of production planning, scheduling, workforce planning and quality control.
- Excellent communication skills with the ability to influence stakeholders at all levels.
- Strong organisational skills with the ability to prioritise competing demands.
- Ability to interpret operational data and translate insights into practical planning decisions.
Personal Attributes
- Analytical and forward-thinking, with the ability to translate demand into achievable operational plans.
- Detail‑oriented and data‑driven, identifying inconsistencies, risks and opportunities early.
- An effective communicator who creates clarity and alignment across multiple stakeholders.
- Execution‑focused, maintaining planning discipline and delivering operational commitments.
- Proactive problem solver who anticipates bottlenecks and adapts plans while maintaining safety, efficiency and cost control.
DIVERSITY & INCLUSION
Our commitment toequality, diversity and inclusionis more than a wish list. We actively encourage a culture where everyone feels at home. Algeco is a place that brings together the very best people and their unique skills, experiences, abilities.Research demonstrates that women and underrepresented groups tend not to apply for a job unless they meet all the criteria. However, we encourage applications from anybody who can demonstrate their ability to fulfil the job even if they don’t meet every requirement. We're committed to creating an environment where everyone feels valued, respected and like they belong, regardless of their background or identity and are therefore committed to providing a fair and inclusive recruitment process and will consider all applications on their merits.
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Service Centre Planner employer: Algeco
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