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- Tasks: Lead a team to deliver exceptional customer service and support throughout contract lifecycles.
- Company: Join a dynamic company focused on health, safety, and customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Strong communication, organisational skills, and experience in customer service.
- Other info: Enjoy a collaborative atmosphere with a focus on teamwork and problem-solving.
The predicted salary is between 28000 - 42000 £ per year.
The purpose of this role is to provide support to the Service Support Manager, oversee the day-to-day tasks the Customer Service Co-ordinators provide the customer throughout the life cycle of the contract. Responsibilities will include being the first point of escalation for the customer. There will be a need for exceptional communication, organisational skills and teamwork. There will be close collaboration with the Project support team leader to co-ordinate all aspects of the customers\’ requirements and ensuring an excellent customer experience while maintaining your own workloads.
Responsibilities
- Health, Safety and Environmental: Responsible for health and safety and environmental-related matters, including compliance with safety policy, incident reporting and management, safety walks and observations to ensure prompt action and mitigation of risk to colleagues, visitors, suppliers, and customers.
- Health, Safety and Environmental: Ensure all activities align to the company\\\’s Five Basic Behaviours and Our Life Saving Rules, reinforcing good behaviours and correcting where required.
- Customer Service: Point of contact throughout the entire contract lifecycle; manage and respond to customer inquiries related to the hire. Coordinate with other departments as required to guarantee the provision of efficient and positive service to the customer.
- Customer Service: Address any customer queries, concerns or complaints promptly and professionally, escalate where needed.
- Administration: Manage Cross Hire deliveries, collections, breakdowns, excess hours, damages, servicing, and monthly receipting (non-Installation).
- Administration: Create Cross Hire numbers within InspHire for allocation to contracts.
- Administration: Action any date changes to affected teams – Service Centres, Cross Hire Suppliers, Service Support, Transport and Technical Representatives as appropriate.
- Administration: Saving all mandatory documents in line with the current process.
- Administration: Process Lyreco orders for Service Centre.
- Administration: Resolve customer invoice queries and deal with supplier disputes.
- Administration: Ensure month end reconciliation is completed.
- Administration: Process Off Hire requests including the handling of damages charges identified via BOMS, ensuring they are presented to the customer and invoiced promptly.
- Administration: Full Collection coordination of all Cross Hired items.
- Administration: Receive, create and communicate tanker requests.
- Communication and teamwork: Demonstrate effective communication and collaboration skills; manage time effectively and prioritise multiple tasks.
- Problem solving: Ability to evaluate situations, identify problems, and find effective solutions.
- Attention to detail: Accurately recording information and understanding customer needs.
- Skills: Proficient in the use of Microsoft Word, Excel & PowerPoint.
- Service delivery: Customer Service; Hire/Sales Order Processing; Team Supervision/People Management; Flexibility to meet customer and stakeholder needs; Positive attitude in challenging situations.
Salary and Hours
- Salary: £35,000p/a
- Hours: Monday to Friday, 37.5 hrs a week
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Service Support Team Leader employer: Algeco UK
Contact Detail:
Algeco UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Support Team Leader role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team leadership. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple tasks or resolved customer issues in the past. This will demonstrate your ability to handle the day-to-day responsibilities of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Support Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Support Team Leader role. Highlight your experience in customer service, teamwork, and any relevant administrative skills that align with the job description.
Show Off Your Communication Skills: Since exceptional communication is key for this role, use clear and concise language in your application. Don’t forget to mention any specific examples where you’ve successfully resolved customer queries or complaints.
Demonstrate Problem-Solving Abilities: In your application, share instances where you've tackled challenges effectively. This could be anything from managing a difficult customer situation to coordinating with different teams to ensure smooth operations.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Algeco UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Support Team Leader. Familiarise yourself with the job description and think about how your skills align with the requirements, especially in customer service and administration.
✨Showcase Your Communication Skills
Since this role requires exceptional communication, prepare examples of how you've effectively communicated with customers or team members in the past. Be ready to discuss how you handle escalations and resolve conflicts, as these are key aspects of the job.
✨Demonstrate Teamwork and Leadership
Think of specific instances where you've successfully led a team or collaborated with others to achieve a goal. Highlight your ability to manage multiple tasks while ensuring a positive customer experience, as teamwork is crucial for this position.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving abilities. Prepare to discuss situations where you've identified issues and implemented effective solutions, particularly in a customer service context. This will show your potential employer that you're proactive and resourceful.