At a Glance
- Tasks: Lead a team to deliver exceptional customer service and support throughout contract lifecycles.
- Company: Join a dynamic company focused on health, safety, and customer satisfaction.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Enjoy a collaborative atmosphere with a focus on teamwork and problem-solving.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Strong communication, organisational skills, and experience in customer service.
The predicted salary is between 28000 - 42000 £ per year.
The purpose of this role is to provide support to the Service Support Manager, oversee the day-to-day tasks the Customer Service Co-ordinators provide the customer throughout the life cycle of the contract. Responsibilities will include being the first point of escalation for the customer. There will be a need for exceptional communication, organisational skills and teamwork. There will be close collaboration with the Project support team leader to co-ordinate all aspects of the customers\' requirements and ensuring an excellent customer experience while maintaining your own workloads.
Responsibilities
- Health, Safety and Environmental: Responsible for health and safety and environmental-related matters, including compliance with safety policy, incident reporting and management, safety walks and observations to ensure prompt action and mitigation of risk to colleagues, visitors, suppliers, and customers.
- Health, Safety and Environmental: Ensure all activities align to the company\\\'s Five Basic Behaviours and Our Life Saving Rules, reinforcing good behaviours and correcting where required.
- Customer Service: Point of contact throughout the entire contract lifecycle; manage and respond to customer inquiries related to the hire. Coordinate with other departments as required to guarantee the provision of efficient and positive service to the customer.
- Customer Service: Address any customer queries, concerns or complaints promptly and professionally, escalate where needed.
- Administration: Manage Cross Hire deliveries, collections, breakdowns, excess hours, damages, servicing, and monthly receipting (non-Installation).
- Administration: Create Cross Hire numbers within InspHire for allocation to contracts.
- Administration: Action any date changes to affected teams - Service Centres, Cross Hire Suppliers, Service Support, Transport and Technical Representatives as appropriate.
- Administration: Saving all mandatory documents in line with the current process.
- Administration: Process Lyreco orders for Service Centre.
- Administration: Resolve customer invoice queries and deal with supplier disputes.
- Administration: Ensure month end reconciliation is completed.
- Administration: Process Off Hire requests including the handling of damages charges identified via BOMS, ensuring they are presented to the customer and invoiced promptly.
- Administration: Full Collection coordination of all Cross Hired items.
- Administration: Receive, create and communicate tanker requests.
- Communication and teamwork: Demonstrate effective communication and collaboration skills; manage time effectively and prioritise multiple tasks.
- Problem solving: Ability to evaluate situations, identify problems, and find effective solutions.
- Attention to detail: Accurately recording information and understanding customer needs.
- Skills: Proficient in the use of Microsoft Word, Excel & PowerPoint.
- Service delivery: Customer Service; Hire/Sales Order Processing; Team Supervision/People Management; Flexibility to meet customer and stakeholder needs; Positive attitude in challenging situations.
Salary and Hours
- Salary: £35,000p/a
- Hours: Monday to Friday, 37.5 hrs a week
Service Support Team Leader in Wigan employer: Algeco UK
As a Service Support Team Leader, you will thrive in a dynamic work environment that prioritises exceptional customer service and teamwork. Our company fosters a culture of collaboration and continuous improvement, offering ample opportunities for professional growth and development. Located in a vibrant area, we provide a supportive atmosphere where your contributions are valued, and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Team Leader in Wigan
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Algeco UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Algeco UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Support Team Leader in Wigan
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Algeco UK:Your cover letter is your chance to shine! Tell us why you want to work at Algeco UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Algeco UK!
How to prepare for a job interview at Algeco UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
