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- Tasks: Deliver world-class customer service and manage service requests with precision.
- Company: Join Kärcher UK, a leader in innovative cleaning solutions.
- Benefits: Enjoy 25 days holiday, pension scheme, and staff discounts.
- Why this job: Be part of a dynamic team that values excellence and customer satisfaction.
- Qualifications: 3 GCSEs including English and Maths; customer support experience preferred.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
This is how you WOW:
- Customer Experience: Deliver world-class service by providing scheduling and administrative support to internal and external customers.
- Operational Management: Manage the full service lifecycle, including invoicing, cost estimations, and processing service contracts within CRM and SAP.
- Technical Support: Handle service requests, resolve complaints professionally, and manage the scheduling of Field Service Engineers.
- Data Integrity: Ensure high levels of accuracy in work orders and documentation while monitoring WIP jobs to ensure timely completion.
- Relationship Building: Maintain a professional image to increase service levels and build effective relationships with colleagues and clients.
It would be WOW if you would bring this in:
- 3 GCSEs (Grade 4 or above) including English and Maths are essential; an NVQ in Customer Service or Business Administration is desirable.
- Proven experience in customer support and office administration within a demanding environment.
- Experience with SAP, Microsoft Dynamics CRM, or Microsoft Office is highly desirable.
- Strong analytical, organisational, and communication skills are essential, alongside the ability to multitask and meet deadlines under pressure.
- A customer-focused approach with an excellent telephone manner and strong attention to detail is required.
- Negotiating skills and self-motivation are a plus.
- A dedicated, responsible, and disciplined individual with a passion for excellence and an open, honest mindset.
Our Kärcher WOW Package:
- Pension Scheme
- Discretionary Bonus Scheme
- 25 days annual holiday + bank holidays (increases with service)
- Simplyhealth Cash Plan (including retail discount scheme)
- Critical Illness Cover and Life Insurance
- Staff discount on Kärcher products
Kärcher UK is an Equal Opportunities Employer who seek to recruit, develop and retain the most talented people from a diverse candidate pool. We do not discriminate on the basis of race, colour, religion/belief, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status or marital status. Kärcher UK will not tolerate discrimination or harassment based on any of these characteristics. Kärcher UK encourages applications from minorities, women in positions where they are under-represented, and people with disabilities. All employment is decided on the basis of qualifications, merit and business need.
We thank all applicants for their interest; however, only candidates under consideration will be contacted.
Service Co-ordinator in Banbury employer: Alfred Kärcher SE & Co. KG
Contact Detail:
Alfred Kärcher SE & Co. KG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-ordinator in Banbury
✨Tip Number 1
Get to know the company! Research Kärcher and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering world-class service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Building relationships can give you an edge in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Kärcher team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Service Co-ordinator in Banbury
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer support and office administration. We want to see how you've wowed customers in the past, so share specific examples that demonstrate your skills!
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to match the job description. Use keywords from the posting to show us you’re the perfect fit.
Be Detail-Oriented: Since attention to detail is key for this role, ensure your application is free from typos and errors. We appreciate a polished application that reflects your commitment to quality!
Apply Through Our Website: Remember, the best way to apply is through our website! This ensures your application gets to the right place and helps us keep track of all the amazing candidates like you.
How to prepare for a job interview at Alfred Kärcher SE & Co. KG
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've delivered exceptional service in the past, especially in challenging situations. This will show that you can WOW customers just like Kärcher expects!
✨Familiarise Yourself with CRM and SAP
Since experience with SAP and CRM systems is highly desirable, take some time to get familiar with these tools if you haven't already. Even a basic understanding can help you speak confidently about how you would manage service requests and documentation.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks and deadlines. Think of examples where your organisational skills made a difference in your previous roles. Highlighting your ability to keep things running smoothly will resonate well with the operational management aspect of the role.
✨Build Rapport During the Interview
Remember, relationship building is key! Approach the interview as a conversation rather than an interrogation. Show your personality, maintain a professional image, and engage with your interviewers. This will help you stand out and demonstrate your customer-focused approach.